This topic

Does anyone know if the "troubleshooter" works or has ever worked?

tipiglen — Wed, 03 Apr 2024 13:56:57 GMT

The subject is the message!

The customer service drawbridge is up and the gate locked. Every effort to make contact and raise a complaint/get tech help/fix a situation (very erratic broadband and dropping uploads) is rebuffed by circular links which go nowhere.

Re: Does anyone know if the "troubleshooter" works or has ever worked?

infinitywaiter — Wed, 03 Apr 2024 14:14:01 GMT

What is wrong with either the Help and Support or the Complaints pages?

If you need to call then just use 0330 123 4150.

Re: Does anyone know if the "troubleshooter" works or has ever worked?

tipiglen — Wed, 03 Apr 2024 14:20:48 GMT

Under "help and support/fix a problem I get "BT logo

Under "Help and support" I get:

"Sorry, we couldn't find your account "

I have finally managed to raise a complaint, thanks to an answer to my question. We will see what happens.

I'm not holding my breath

Re: Does anyone know if the "troubleshooter" works or has ever worked?

gg30340 — Wed, 03 Apr 2024 14:25:34 GMT

Perhaps if you start a post stating what your problem is, forum users may be able to assist you in resolving the problem.

Re: Does anyone know if the "troubleshooter" works or has ever worked?

Anonymous — Wed, 03 Apr 2024 14:27:57 GMT

Here's a direct link to the broadband test but you will have to log in to MyBT & almost certainly have a BT Hub conncted:

https://www.bt.com/help/broadband/fix-a-problem/broadband-and-wi-fi

Re: Does anyone know if the "troubleshooter" works or has ever worked?

tipiglen — Wed, 03 Apr 2024 14:28:01 GMT

Been logged in, but following links which get response

"Sorry, we couldn't find your account"

Re: Does anyone know if the "troubleshooter" works or has ever worked?

tipiglen — Wed, 03 Apr 2024 14:29:17 GMT

Thanks,
Will try your link
But won't be holding my breath. Website is a PIG

Re: Does anyone know if the "troubleshooter" works or has ever worked?

tipiglen — Wed, 03 Apr 2024 14:31:36 GMT

I am logged in through a BT Hub and following your link leads to the same "Sorry, we couldn't find your account"

Re: Does anyone know if the "troubleshooter" works or has ever worked?

Anonymous — Wed, 03 Apr 2024 14:33:04 GMT

Maybe linked to this?

https://community.bt.com/t5/BT-Fibre-broadband/Fault-tracking-not-working/td-p/2359716/jump-to/first-unread-message

Re: Does anyone know if the "troubleshooter" works or has ever worked?

tipiglen — Wed, 03 Apr 2024 14:35:20 GMT

Looks familiar. 😞

Re: Does anyone know if the "troubleshooter" works or has ever worked?

tipiglen — Wed, 03 Apr 2024 14:50:21 GMT

My problem is upload dropping out (and BT's pig of a website with no customer service links that lead to real humans)

Re: Does anyone know if the "troubleshooter" works or has ever worked?

tipiglen — Wed, 03 Apr 2024 15:05:30 GMT

Perhaps if you read my first post you will find my problem stated. 🙂

Re: Does anyone know if the "troubleshooter" works or has ever worked?

gg30340 — Wed, 03 Apr 2024 15:10:39 GMT

I did but it is not exactly giving a lot of details such as does this happen when using Ethernet or wireless or what you have done if anything to try and resolve it so perhaps if you give as much detail as possible you might get a response as I am pretty sure the users of this forum are not mind readers!