https://community.bt.com/t5/BT-com-Community-feedback/Complaints-site-down/m-p/2377498#M21869 <P>I had a complaint go on for 3-4 months whilst BT looked after it, I didnt once use that site for communication, I had no idea I could!</P><P>If you reply to the email it will land back with them it has 'consumer' in the name but I cant post it here, also you should have a number to ring through to to get to that department to speak to someone who can open the case?</P> Wed, 17 Apr 2024 07:24:49 GMT naylor2006 2024-04-17T07:24:49Z https://community.bt.com/t5/BT-com-Community-feedback/Complaints-site-down/m-p/2376014#M21729 <P>rather ironically the complaints site appears to be down?</P><P>I've received an email telling me my complaint was resolved, then another (with a different reference) telling me it was resolved, then a further just now telling me it's being investigated however I can't tell what's been logged and what the response may be?</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="complaint.jpg" style="width: 850px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/84264iEAE94407EF0906CA/image-size/large?v=v2&amp;px=999" role="button" title="complaint.jpg" alt="complaint.jpg" /></span></P> Mon, 15 Apr 2024 21:16:47 GMT https://community.bt.com/t5/BT-com-Community-feedback/Complaints-site-down/m-p/2376014#M21729 dansmithpm 2024-04-15T21:16:47Z https://community.bt.com/t5/BT-com-Community-feedback/Complaints-site-down/m-p/2377498#M21869 <P>I had a complaint go on for 3-4 months whilst BT looked after it, I didnt once use that site for communication, I had no idea I could!</P><P>If you reply to the email it will land back with them it has 'consumer' in the name but I cant post it here, also you should have a number to ring through to to get to that department to speak to someone who can open the case?</P> Wed, 17 Apr 2024 07:24:49 GMT https://community.bt.com/t5/BT-com-Community-feedback/Complaints-site-down/m-p/2377498#M21869 naylor2006 2024-04-17T07:24:49Z