This topic

Complaint

Shellm — Thu, 18 Apr 2024 11:38:40 GMT

We have an unresolved issue and the complaint has been closed, even though the Internet is still not working. Having made multiple lengthy calls over several weeks we don't want to spend any more time calling g. I can not find an email address. Is there an email address for customer services or the complaints department?

@BT

Re: Complaint

naylor2006 — Thu, 18 Apr 2024 11:50:56 GMT

Actually the email address is banned from being put here in these forums, but if you google BT Complaints Code of Practice you will eventually find it.

The mail address is not permitted here because it would lead to I expect them being bombarded without proper process being observed, or just spammed.

Re: Complaint

Shellm — Thu, 18 Apr 2024 11:52:48 GMT

Thank you