This topic

Leave Positive Feedback

MRWARD85 — Thu, 16 Mar 2023 23:38:28 GMT

Is there a means of leaving positive feedback for a customer service advisor? It’s fairly easy to complain, but good work shouldn’t go unrecognised, I would’ve happily left it with the survey bot, but it didn’t recognise/expect my answers so ended the conversation 🤷

Re: Leave Positive Feedback

Keith_Beddoe — Fri, 17 Mar 2023 06:06:01 GMT

@MRWARD85

Welcome to this user forum for BT Retail phone and broadband customers.

I have asked a moderator to reply here.

Re: Leave Positive Feedback

DanielS — Fri, 17 Mar 2023 12:47:56 GMT

Hi @MRWARD85,

Thank you so much for reaching out to us about the adviser you had spoken with.

I will send you a private message so we can find them for you and pass on your feedback.

Thanks
DanielS

Re: Leave Positive Feedback

DavidM — Sun, 19 Mar 2023 12:08:21 GMT

Thanks for sending over the feedback @MRWARD85

I have forwarded to both Ayela and her manager. I'm sure they'll be delighted.

Cheers

David

Re: Leave Positive Feedback

RachelT72 — Fri, 28 Jul 2023 15:21:11 GMT

Please can you let me know how I can leave positive feedback for an outstanding service from a customer advisor, thank you.

Re: Leave Positive Feedback

JohnC2 — Fri, 28 Jul 2023 15:50:25 GMT

Hi @RachelT72, welcome to the forum and thanks for wanting to provide positive feedback on your experience with one of our guides.

I've sent you a Private Message so you can give us some more details and we'll get this passed on to their manager.

Cheers

John

Re: Leave Positive Feedback

RachelT72 — Fri, 28 Jul 2023 15:54:01 GMT

Thank you. 😊

Re: Leave Positive Feedback

SarahC7 — Tue, 18 Jun 2024 13:03:18 GMT

Is there any chance of being able to leave positive feedback of a customer service employee please?

Re: Leave Positive Feedback

PaddyB — Tue, 18 Jun 2024 13:51:00 GMT

Hi @SarahC7,

Thank you for posting. Its always nice to get some positive feedback. If you send me the details I'll be able to pass that onto the employee and their manager.

I have sent you a private message with instructions for contacting the team. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

Re: Leave Positive Feedback

madamgooch — Fri, 02 Aug 2024 09:57:33 GMT

I have been sent a text to respond to with regard to feed back (BT Business). Each time I am sent a text to respond to it is premium so I cannot respond which means that the person who helped me I can't leave feed back for - the call centre has been exceptional on all occasions. Is there any other way that I can leave feedback other than responding to a text that I cannot then send a response to?

Re: Leave Positive Feedback

Keith_Beddoe — Fri, 02 Aug 2024 10:26:58 GMT

@madamgooch

Welcome to the BT Residential Customers forum

As you are a business user, please could you post on the BT Business forum at http://business.forums.bt.com/

Thanks

Re: Leave Positive Feedback

madamgooch — Fri, 02 Aug 2024 10:36:52 GMT

Will do. Thank you.