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Parents near breakdown

Duchy — Tue, 30 Jul 2024 19:15:48 GMT

My parents were persuaded to switch from Plusnet to Bt due to upgrades. The following day, they had no line. 4 weeks later Bt cannot resolve it with continued different excuses. My parents are in thier late 80's my father is profoundly deaf & cannot use a mobile. He feels totally isolated & no one will take ownership of the issue. Where do I go from here to try & help them ? They are truely desperate

Re: Parents near breakdown

DavidM — Tue, 30 Jul 2024 19:20:57 GMT

Hi @Duchy and welcome to the community.

Thanks for posting. I'm sorry there's been a delay getting your parents line connected. Is this for digital voice? Are they trying to retain the Plusnet number?

Cheers

David

Re: Parents near breakdown

Duchy — Tue, 30 Jul 2024 19:24:40 GMT

Hi they are hoping to retain thier number however at present they are being told that there is no longer a live line at all to thier property I forgot to add that they live in a mc carty stone property

Re: Parents near breakdown

DavidM — Tue, 30 Jul 2024 19:37:40 GMT

Thanks for the reply @Duchy

So the plusnet line has been ceased and there are problems connected the BT/EE line? Is that correct? Is there an existing line to the property?

Cheers

David