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Telephone conversation transcripts

Redreddog — Sat, 17 Aug 2024 13:46:03 GMT

How do I request transcripts of telephone conversations with BT?

Re: Telephone conversation transcripts

NigelB72 — Sat, 17 Aug 2024 14:35:58 GMT

I doubt you can get a transcript but you can request a copy of the call recording under data protection rules (GPDA) but you will more than likely force you to log a formal complaint. If you want to make things really annoyingly awkward, submit a data access request and tell them you want every single piece of correspondence, internally and externally, written, electronic and voice recordings for the last 12 months.

Re: Telephone conversation transcripts

Redreddog — Sat, 17 Aug 2024 15:34:37 GMT

Thank you for the helpful info!

Re: Telephone conversation transcripts

gg30340 — Sun, 18 Aug 2024 12:49:31 GMT

Normally, organisations do not charge for responding to your Subject Access Request but an organisation can charge a reasonable fee to cover their administrative costs if they think your request is "manifestly unfounded or excessive".

They can also charge a fee if you ask for further copies of your information following a request.

"Manifestly unfounded means the organisation believes you're not making a SAR because you truly want to exercise your legal right of access.

Examples of when your request may be manifestly unfounded include:

having no clear intention of exercising your right of access (eg if you make a request but then offer to withdraw it in return for some form of benefit from the organisation); or
if you are using your request to harass an organisation or cause disruption.

To come to this decision, the organisation must consider each request on a case-by-case basis".

So be aware of the above if " you want to make things really annoyingly awkward, submit a data access request and tell them you want every single piece of correspondence, internally and externally, written, electronic and voice recordings for the last 12 months".