This topic

BT EMAIL & BT.COM LOGGIUNG IN

Cliff — Fri, 31 Jan 2025 10:55:50 GMT

I've been logging in to my BT email & MYBT websites .IT is so slow to load both sites,started yesterday.The community website is ok loads as normal.I've tried edge & firefox but the same issue on both..I tried putting bt.com in the browser but it was the same,very slow ro open.Is there a problem at the moment.

Re: BT EMAIL & BT.COM LOGGIUNG IN

Peter_W — Sat, 01 Feb 2025 08:42:57 GMT

Hi @Cliff, thanks for taking the time to flag this.

I've just had a check and I'm not aware of any incidents linked with this, and I'm not noticing any issues when trying to log into my own BT account via edge either.

Are you still noticing the same issues today, and have you had a chance to try the app or a different device?
Peter

Re: BT EMAIL & BT.COM LOGGIUNG IN

Cliff — Sat, 01 Feb 2025 11:25:35 GMT

Hi Peter,
It's still the same,logging into this website is fine,no problems using Edge or Firefox.all other websites i go to are as"normal "i suppose it's only seconds,haven't timed it but seems like an eternity.

Re: BT EMAIL & BT.COM LOGGIUNG IN

Cliff — Sat, 01 Feb 2025 11:29:25 GMT

I'll give it a go on my laptop,see what that is like.

Re: BT EMAIL & BT.COM LOGGIUNG IN

Peter_W — Sat, 01 Feb 2025 11:35:20 GMT

Thanks @Cliff , keep us posted on how things go!
Peter

Re: BT EMAIL & BT.COM LOGGIUNG IN

Cliff — Mon, 03 Feb 2025 11:15:17 GMT

It's the same using my laptop,the time lag is around 12-15 seconds.The community website & all others are instantaneous.I can live with it i guess,it's just annoying.Since yesterday after entering my log in details i'm getting the capture thing where you tick boxes that show cars or whatever.After that i get ,a code will be sent to my mobile,please enter it & i eventually get to my emails.

Re: BT EMAIL & BT.COM LOGGIUNG IN

Christopher_G — Mon, 03 Feb 2025 14:21:00 GMT

Thanks for letting us know, @Cliff

Could you keep an eye on it over the next couple of days please? Hopefully you'll see an improvement.

Chris