https://community.bt.com/t5/BT-com-Community-feedback/fault-in-area-no-broadband-and-mobile-for-3-days-with-no-updates/m-p/2426450#M23590 <P>Good morning <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/343949">@LM27</a></SPAN>, welcome to the BT Community!</P> <P>If you haven't already, then I'd definitely recommend checking out all of the steps on our <A href="https://www.bt.com/help/broadband/fix-a-problem/broadband-and-wi-fi/bt-broadband-connection-problems" target="_blank">troubleshooting page</A> to try and get this sorted.&nbsp;</P> <P>If you continue to struggle, please reach out to our <A href="https://www.bt.com/help/contact-bt/technical-support" target="_blank">technical support team</A>, and they'll be able to help you investigate these issues further.</P> <P>Peter</P> Sun, 02 Mar 2025 08:14:00 GMT Peter_W 2025-03-02T08:14:00Z https://community.bt.com/t5/BT-com-Community-feedback/fault-in-area-no-broadband-and-mobile-for-3-days-with-no-updates/m-p/2426393#M23586 <P>I have been without BT broadband and EE mobile for 3 days due to a 'fault in the area'</P><P>So no access to mobile or internet</P><P>BT BOT says will respond within 30 mins and never has&nbsp;</P><P>How do I get an update on when this will be resolved?</P><P>&nbsp;</P><P>&nbsp;</P> Sat, 01 Mar 2025 12:57:05 GMT https://community.bt.com/t5/BT-com-Community-feedback/fault-in-area-no-broadband-and-mobile-for-3-days-with-no-updates/m-p/2426393#M23586 LM27 2025-03-01T12:57:05Z https://community.bt.com/t5/BT-com-Community-feedback/fault-in-area-no-broadband-and-mobile-for-3-days-with-no-updates/m-p/2426397#M23587 <P>go to 'help' at top of forum page then either track fault or check service in your area</P> Sat, 01 Mar 2025 13:09:46 GMT https://community.bt.com/t5/BT-com-Community-feedback/fault-in-area-no-broadband-and-mobile-for-3-days-with-no-updates/m-p/2426397#M23587 imjolly 2025-03-01T13:09:46Z https://community.bt.com/t5/BT-com-Community-feedback/fault-in-area-no-broadband-and-mobile-for-3-days-with-no-updates/m-p/2426400#M23588 <H2><FONT size="3">I have done that. Check service in your area responds with:</FONT></H2><H2><FONT size="3">No known issues in your area</FONT></H2><P>&nbsp;</P><P>Track fault responds with:</P><P><SPAN>There are no faults to display for this account.</SPAN></P><P>&nbsp;</P> Sat, 01 Mar 2025 13:20:09 GMT https://community.bt.com/t5/BT-com-Community-feedback/fault-in-area-no-broadband-and-mobile-for-3-days-with-no-updates/m-p/2426400#M23588 LM27 2025-03-01T13:20:09Z https://community.bt.com/t5/BT-com-Community-feedback/fault-in-area-no-broadband-and-mobile-for-3-days-with-no-updates/m-p/2426450#M23590 <P>Good morning <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/343949">@LM27</a></SPAN>, welcome to the BT Community!</P> <P>If you haven't already, then I'd definitely recommend checking out all of the steps on our <A href="https://www.bt.com/help/broadband/fix-a-problem/broadband-and-wi-fi/bt-broadband-connection-problems" target="_blank">troubleshooting page</A> to try and get this sorted.&nbsp;</P> <P>If you continue to struggle, please reach out to our <A href="https://www.bt.com/help/contact-bt/technical-support" target="_blank">technical support team</A>, and they'll be able to help you investigate these issues further.</P> <P>Peter</P> Sun, 02 Mar 2025 08:14:00 GMT https://community.bt.com/t5/BT-com-Community-feedback/fault-in-area-no-broadband-and-mobile-for-3-days-with-no-updates/m-p/2426450#M23590 Peter_W 2025-03-02T08:14:00Z