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Telephone call saying from BT/EE - Possible scam

Mattiesmomma — Mon, 10 Mar 2025 12:10:47 GMT

Hi all

Just taken a call on my mobile which clearly said from BT with BT logo stating that we all know BT and EE are merging soon and wanting to offer a so called deal even though we are less than halfway through a 2 year contract. This called came through from a landline 01438989238, I googled this number and is stated on various sites its a scam.

Anyone else had this? BTW Ive blocked this number on my phone.

Re: Telephone call saying from BT/EE - Possible scam

Debbie_G — Tue, 11 Mar 2025 08:34:32 GMT

Hi @Mattiesmomma.

Thanks for coming to the community.

If you haven't already, I recommend reporting this number using our Report a scam call form. This will be passed on to our partner Hiya, who’ll use it to improve call protection in the future.

You can find more information about avoiding and preventing scams on our BT Scams | What you need to know to stay safe Help page.

Debbie

Re: Telephone call saying from BT/EE - Possible scam

Graveltrap — Wed, 12 Mar 2025 15:00:53 GMT

I have just received a call about the BT/EE merger. it was from 0800 9566053 and had the BT logo, so should be genuine but the security pin sent was only 4 digits and the caller seemed to know nothing and then put me on hold. It really didn't feel genuine, but did look convincing.

Re: Telephone call saying from BT/EE - Possible scam

clique-al — Wed, 12 Mar 2025 16:44:33 GMT

This number is a freephone owned by EE Limited ( TM).

Re: Telephone call saying from BT/EE - Possible scam

Mattiesmomma — Fri, 21 Mar 2025 15:22:01 GMT

Maybe BT are giving out mobile contact numbers to EE to get them to sign up with EE.

Odd as we are less than a year into a two year contract FF broadband with BT