This topic

How to delete my account

Anonymous — Sat, 15 Mar 2025 08:53:12 GMT

Sorry if this is the wrong board I want to delete an old account I don't use any products from BT and am with other providers. I can't seem to find a way to close my account and delete my details

Re: How to delete my account

gg30340 — Sat, 15 Mar 2025 08:54:45 GMT

See link

https://community.bt.com/t5/Announcements-Guides-Community/How-can-I-close-my-BT-Community-account/td-p/2411765

Re: How to delete my account

imjolly — Sat, 15 Mar 2025 08:55:18 GMT

this is a customer help customer forum and post does not go to BT. you can phone CS 03301234150 and they should be able to help

Re: How to delete my account

Anonymous — Sat, 15 Mar 2025 09:07:51 GMT

Thanks you don't know an online way to contact them do you? And i would like to dm an admin to delete my community account after I've resolved this and can't see an option to do that either

Re: How to delete my account

gg30340 — Sat, 15 Mar 2025 09:09:05 GMT

Re the forum account read my post!

Re: How to delete my account

Anonymous — Sat, 15 Mar 2025 09:19:55 GMT

Yes thank you I did read that but I'm given no option to message anyone when I click on their profile which is why I asked

Re: How to delete my account

gg30340 — Sat, 15 Mar 2025 09:33:09 GMT

If you have just signed up to the forum there may be a delay before you can message anybody.

When you do get the option you just need to click on their user name and that should open the profile page of the person and the option to message them is on the right and side.

Re: How to delete my account

Anonymous — Sat, 15 Mar 2025 09:34:31 GMT

Thank you that must be it as I can't give a thumbs up to any reply either yet

Re: How to delete my account

gg30340 — Sat, 15 Mar 2025 09:36:00 GMT

@Anonymous wrote:

Thank you that must be it as I can't give a thumbs up to any reply either yet

This section of the forum does not have a kudos option.

Re: How to delete my account

imjolly — Sat, 15 Mar 2025 09:46:53 GMT

@Anonymous

the forum mods do not have account access so would direct you to phone CS

Re: How to delete my account

Christopher_G — Sat, 15 Mar 2025 15:18:45 GMT

Hi @Anonymous

If you would like your community account deleted, you can private message me. If I'm off-shift, one of my colleagues will pick up your message.

Chris

Re: How to delete my account

Anonymous — Sat, 15 Mar 2025 15:28:49 GMT

Thank you it won't let me at the moment and the action to private message seems to be blocked

Re: How to delete my account

Christopher_G — Sat, 15 Mar 2025 15:35:09 GMT

Ah, OK. Thanks, @Anonymous

I've asked our community management team to make sure your private messages are enabled. Hopefully, it'll be done over this weekend, but could be Monday morning latest.

Chris