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Great customer service!

MmeB74 — Sat, 29 Mar 2025 13:16:10 GMT

Hi,

I would like to inform BT of the fantastic customer service I had today from a guy named Dan. He was so helpful and understanding. I would really like his line manager to know how fab he is!

How do I go about it?

Re: Great customer service!

HHGTTG — Sat, 29 Mar 2025 18:17:12 GMT

Oh, how I would like to speak to a Dan. Since I cancelled (hopefully) my DV/Full Fibre upgrade I did not ask for, no one has managed to sort out my 'Open Orders' showing Open Cancellation entry and Auto Cease Order entries. I have spoken to about five different agents/advisers and the last one said she'd phone back or text/email me once my questions had been answered . Of course I have heard nothing and my 'Track Orders has not altered one iota. Total shambles. NB, I have not had the courage to check today whether anything has changed - I suspect not.

Anyway, lucky you for getting a Dan to deal with your problems.

Re: Great customer service!

TimCurtis — Sun, 30 Mar 2025 09:25:08 GMT

I had to read this thread as it's so unusual these days for anyone to get great customer service from either BT or EE "guides".

Re: Great customer service!

Peter_W — Tue, 01 Apr 2025 09:50:04 GMT

Hey there @MmeB74.

Welcome to the BT Community, and thanks so much for taking the time to share your experience with Dan here too!

I've popped you over a quick private message so we can look into getting these details fed back.

Peter

Re: Great customer service!

Kodikid — Tue, 01 Apr 2025 10:11:54 GMT

Ok I've had enough of these silly April fools now

Re: Great customer service!

PaulC3 — Tue, 01 Apr 2025 17:25:27 GMT

I had a similar experience today. It is infuriating how long it takes you to finally speak to a human being but once I did I was helped brilliantly. Couldn't do enough for me.