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Thank You BT!

Hillside49 — Tue, 15 Apr 2025 13:56:17 GMT

I just wanted to thank BT for the customer service I have received, I had a problem with my account. My account number under the MyBT website was showing as inactive, and the products page which usually highlights the active products in purple was greyed out. The two customer support agents, who I did not get the names of, where very helpful, and went through different steps to try and restore the account. The account is now active again in less than than 30 minutes and products are showing. could thanks be passed on?

Re: Thank You BT!

Kodikid — Tue, 15 Apr 2025 16:20:53 GMT

Sad that good customer services is the exception and not the norm

Re: Thank You BT!

Debbie_G — Tue, 15 Apr 2025 17:13:57 GMT

Hi @Hillside49.

Thanks for coming to the community and sharing your experience. I've sent you a private message to get a bit more information from you about this 🙂

Debbie