Exceptional service

Deborah4 — Sun, 06 Jul 2025 19:04:00 GMT

I rang today to report a fault with my broadband service & was given the run around from BT & Openreach because my problem wasn't a standard fault.

I finally got through to someone called Iestin (I think that is the correct spelling but it was pronounced Yestin). He took the time to resolve my problem & didn't just fob me off to another department as had previously happened.

We're quick enough to complain about bad service so I think it only fair to compliment great service so thank you very much Iestin for going above & beyond to assist. Your department, & customers.l, are lucky to have you

Re: Exceptional service

Katie_B — Mon, 07 Jul 2025 07:08:57 GMT

Hi @Deborah4.

Thank you so much for coming here and sharing your recent experience.

It's great to hear Yestin was able to help resolve your problem.

Katie

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Exceptional service

Re: Exceptional service