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Positive Feedback

SLK5 — Wed, 09 Jul 2025 12:39:37 GMT

Hi, I recently had a call with a very nice BT advisor and would like to message with some very positive feedback. Her customer service, help and support, was excellent. The way she handled my call, she was the most friendly advisor and went that extra mile, above and beyond to help. She listened and guided me through step-by-step, my digital set-up and Broadband, which we were having issues with. We were able to troubleshoot using a camera picture and I understood what she was telling me and her product knowledge was first-rate. I even received a follow-up call to check the set-up was working. Is it possible to pass this feedback onto BT. Many Thanks.

Re: Positive Feedback

imjolly — Wed, 09 Jul 2025 13:48:58 GMT

I have asked a forum mod to help they will post here

Re: Positive Feedback

Christopher_G — Wed, 09 Jul 2025 15:42:35 GMT

Hi @SLK5

Welcome to the community.

This sounds fantastic. I'm glad they were able to help you in such a manner. I'll send you a private message to get some details from you, so that I can pass it on to the person you spoke to and their manager. 🙂

Chris