This topic

I would like to pass on a compliment

Ethan2000 — Sun, 21 Sep 2025 17:20:39 GMT

Dear BT,

I have just got off the phone with one of your fantastic staff members. His name was Patrick and he was helping me with my broadband.

He is very polite, well spoken, and patient. He is a valuable member of your company and so helpful.

He deserves a raise!

I hope this can be passed on to his team leader.

Kind regards,

Ethan

Re: I would like to pass on a compliment

pippincp — Sun, 21 Sep 2025 17:48:20 GMT

I'm sure the mods here will pass on your comments as they have always done.

Nice to hear when things go right which happens more often than peopls think as normally forums are used by people who have problems.

Glad you are sorted and happy.

Re: I would like to pass on a compliment

Chris__S — Mon, 22 Sep 2025 10:22:15 GMT

Hi @Ethan2000

Thank you for getting in touch and sharing your experience.

I'd love to share your feedback with Patrick and his manager.

Did you get a text message asking you to review your experience after your interaction with Patrick?

If you didn't get a text, I can send over a private message and take some more information and make sure that your feedback gets passed on.

Chris S

Re: I would like to pass on a compliment

Ethan2000 — Mon, 22 Sep 2025 12:41:05 GMT

Hi Chris,

Yes I received a text and replied with the same message about Patrick.

I just wasn't sure if this was an automated system where compliments get lost in the void... so I just wanted to make sure he received the praise he deserves.

Ethan

Re: I would like to pass on a compliment

Leanne_T — Mon, 22 Sep 2025 15:44:55 GMT

Thanks for coming back to us @Ethan2000

This is great if you have replied to the text this would go to Patrick and his manager.

Have a great night 🙂

Leanne.