This topic

BT Blocked my website

max-wavecnct — Mon, 31 Mar 2025 22:15:16 GMT

We recently discovered that our website (https://app.wavecnct.com/) has been blocked by BT Group. As a result, customers using BT as their internet service provider are currently unable to access our site.

Re: BT Blocked my website

gg30340 — Mon, 31 Mar 2025 23:46:48 GMT

I can access your site https://wavecnct.com/

However the buttons to "login" and "Get started" in your menu bar along with the "Get Started" button on the Home page beside the "Teams" button are not working.

All other buttons through out your website appear to work so it may be that your problem is with your website links.

Re: BT Blocked my website

max-wavecnct — Tue, 01 Apr 2025 20:25:47 GMT

Thanks for checking @gg30340!

It actually seems that only our app (https://app.wavecnct.com/) is affected and not our main website (https://wavecnct.com/).

The "Login" and "Get Started" buttons are redirecting to the app. You can try accessing the app using a VPN and it should load properly, and the buttons should work as expected

Re: BT Blocked my website

Alex_H — Wed, 02 Apr 2025 13:53:15 GMT

Hi @max-wavecnct,

Welcome to the BT Community

I have passed the information on to the relevant team to take a look for you regarding the app address being blocked, to see if they can help.

Alex

Re: BT Blocked my website

max-wavecnct — Thu, 03 Apr 2025 18:22:09 GMT

Hi Alex,

Is there any way I can get updates on the status of this issue? I'm just wondering if there’s a way to stay in the loop or be notified once there’s any progress.

Re: BT Blocked my website

Linzi_H — Fri, 04 Apr 2025 08:02:41 GMT

Hi @max-wavecnct

We'll update you here once we know more. I can see my colleague @Alex_H has reported this as promised, and we're just waiting for further information at this point.

Thanks for your patience,
Linzi

Re: BT Blocked my website

max-wavecnct — Tue, 08 Apr 2025 16:58:25 GMT

Hi,
Just checking in to see if there are any updates on this matter. Thanks!

Re: BT Blocked my website

Alex_H — Wed, 09 Apr 2025 13:35:27 GMT

Hi @max-wavecnct,

I have heard back from our team to confirm there is no block on the app site. Can you confirm is the issue still happening or are the affected users able to connect now?

Alex

Re: BT Blocked my website

gg30340 — Wed, 09 Apr 2025 14:35:20 GMT

@Alex_H

I have just checked the link that the OP posted in message one and I can get to the site now so it would appear to be working.

Re: BT Blocked my website

Alex_H — Wed, 09 Apr 2025 16:52:01 GMT

Thanks for checking @gg30340 and letting me know, hopefully it is the same for the OP and the issue is now resolved.

Alex

Re: BT Blocked my website

deenjames — Tue, 10 Feb 2026 15:53:20 GMT

@max-wavecnctwrote:

We recently discovered that our website [URL removed] has been blocked by BT Group. As a result, customers using BT as their internet service provider are currently unable to access our site.

I am also encountering the same issue. My website seems to be blocked by BT Group as well, and users on their network can’t access it, while it works fine through other ISPs or mobile data. It’s been really frustrating since it affects customer access and overall site traffic. I’ve tried checking DNS and SSL configurations, but everything looks normal. If anyone has dealt with this before or knows how to request BT to review and unblock a site, I’d really appreciate some guidance. I think it is only happening on my end should I share my site so that you can check?

Re: BT Blocked my website

deenjames — Tue, 10 Feb 2026 15:54:00 GMT

@deenjameswrote:

@max-wavecnctwrote:

We recently discovered that our website [URL removed] has been blocked by BT Group. As a result, customers using BT as their internet service provider are currently unable to access our site.

I am also encountering the same issue. My website seems to be blocked by BT Group as well, and users on their network can’t access it, while it works fine through other ISPs or mobile data. It’s been really frustrating since it affects customer access and overall site traffic. I’ve tried checking DNS and SSL configurations, but everything looks normal. If anyone has dealt with this before or knows how to request BT to review and unblock a site, I’d really appreciate some guidance. I think it is only happening on my end should I share my site so that you can check?

Is there anyone who can guide me I am not a technical person. please

Re: BT Blocked my website

gg30340 — Thu, 30 Oct 2025 21:46:10 GMT

Post a link to your site so that forum members can check if they can access it.