This topic

EE Contract

steve56uk — Wed, 19 Nov 2025 12:33:58 GMT

My contract was transferred from BT to EE without my authorisation ive never signed a contract with EE but ive checked my contract because my BT contract would have finished and my EE contract says i have 10 months left how can this be correct if ive never signed a contract with them

Re: EE Contract

zulu17 — Wed, 19 Nov 2025 12:40:45 GMT

Hi @steve56uk which service(s) have moved .... ie mobile , broadband , TV ?

Re: EE Contract

steve56uk — Wed, 19 Nov 2025 12:45:05 GMT

My home Broadband

Re: EE Contract

iniltous — Wed, 19 Nov 2025 13:02:09 GMT

No one signs a new contract, if it’s on line ,

if you say you should be out of contract with BT but are instead inside a minimum term with EE that has 10 month remaining, presumably your assertion is that for the last 14 months have been ‘happy’ to be outside a minimum term with BT , paying an increased price for that flexibility of not being ‘in contract’ and it’s only now you understand that not to be the case .

…..did your price increase 14 months ago to reflect this outside of contract status ? , why were you happy to be out of contract for so long paying more than necessary ? , you were sent reminders that your minimum term was expiring, did you respond, or even preemptively call to ask what kind of renewal was on offer , even if your recollection was you never accepted any offer ?

It seems most likely that when you were approaching the end of your BT minimum term 14 -15 months ago you took an EE offer (this was the prevailing offer , to move BT customers to EE , the EE offer ‘better’ than the one available if staying with BT ) , or you enquired about renewal , decided against it so didn’t accept and did nothing for 14 months until now, either way documents would have been sent (emailed)

I’d check your emails from that period if you still have them , but if you think ‘I never signed anything ergo no contract was accepted’ , even if emails were received, you are misinformed, if you received contractual documents that you failed to respond to (in other words call them to say I didn’t accept this , please cancel it’ ) then you are legitimately within a minimum term with EE

Re: EE Contract

steve56uk — Wed, 19 Nov 2025 12:57:48 GMT

As I said I have never signed a contract with EE I was paying the same amount with EE as I was with BT I have never had any offers from EE

Re: EE Contract

iniltous — Wed, 19 Nov 2025 13:06:49 GMT

The point is you don’t sign anything , there is no signature required.

If you were paying the same with EE as you were with BT , that in itself suggests a renewal with EE as otherwise the price would have increased virtue of being outside a minimum term , don’t renew , the price goes up , it doesn’t stay the same, TBH , if EE matched the price you were paying BT not the price BT were now asking , that’s indicative of acceptance of an EE offer .

If your bills said EE why wait 14 months to enquire ?

Re: EE Contract

steve56uk — Wed, 19 Nov 2025 13:14:41 GMT

That cannot be legal i was paying £54 with bt im one of those people if im getting a decent service i never change. I got a offer from You fibre that was to good to refuse that's whe I looked at changing

Re: EE Contract

iniltous — Wed, 19 Nov 2025 13:41:02 GMT

It’s not legal if you never did anything at all , you made no enquiry , didn’t respond to the renewal offers in any way and simply contentedly moved to a more expensive but outside minimum term rolling 30 day notice BT contract when advised that the minimum term was about to expire with the associated price increase.

Thats what’s at issue here ….BT did sent out a reminder that you were approaching the end of your minimum term , that’s a requirement on them , your price if you did nothing would have gone up , not the annual increase that happens too , but immediately after your term expired, usually it’s £5 but potentially it’s more , depends on what you agreed at the start of the BT term you suggest the price never went up , if it didn’t why not ?

We need to accept that you ignored the BT reminder and did nothing , presumably happy to be paying more than necessary, your price didn’t increase but you didn’t wonder why , EE started billing you , but you didn’t enquire why , and after 14 months You Fibre knock on your door and you want to join them and you are ‘shocked’ to discover you are inside a minimum term,sceptics may say that’s pretty convenient to now state that EE somehow ‘illegally’ took over your service , hence the questions asked about what happened 14 months ago , what is not really credible is that you didn’t even enquire back then , you said to yourself 14 months ago , I’m happy paying more than I need to , so will allow my more expensive out of contract terms to continue, and not even make enquiries about taking a new deal ….TBH that doesn’t seem likely.

Do you have emails from EE or BT from this period ?

If your claim is I did enquire, nothing was accepted , but I was moved to EE without consent , but and didn't understand this was a re-contracting event , that stretches credibility.

If you call , presumably EE can ‘prove’ they sent out a contractual offer that you never challenged or cancelled within the cooling off period, either way the EE forum seems a more suitable place to post .

Re: EE Contract

steve56uk — Wed, 19 Nov 2025 14:52:39 GMT

I recieved a email from BT saying i was being moved over to EE nothing else. I simply thought BT must be stopping doing broadband in my area so excepted it. Why would I lie on a forum that gives advice out and say I never signed a contract when in fact I had .Your insinuation that I'm lying is absurd

Re: EE Contract

chrisjp — Wed, 19 Nov 2025 15:26:27 GMT

I must say, iniltous does seem to be making quite a few assumptions here!

Re: EE Contract

iniltous — Wed, 19 Nov 2025 15:54:56 GMT

The only assumption I make is that there isn’t an ‘illegal actions’ department within BT that unilaterally makes up fictional agreements that commit customers to things not just never agreed , but made up entirely

I can accept a scenario where someone enquires , says ‘I think about it ‘ and pretty soon afterwards a contract notification turns up , either because of a potentially dishonest action or mistake by a representative , hence the questions regarding what actually occurred at the time, even a mistake or dishonest action generates a contract summary document.

If the OP received a communication stating they were being moved to EE without agreement , without any renewal offer and without an explanation of what continuation outside a minimum term involved, and unbeknownst to them it also started a new minimum term , and this coincided with the expiration of the minimum term ,but the price never increased as would be expected once outside a minimum term .

hopefully the OP still has that email and can post it here ….if it’s a vague recollection of what it said but no proof exists it then becomes a case of what’s more likely, the OP misremembering or something so ‘corrupt’ the potential fine imposed should that illegality be exposed , being in the multi million pound range , if that email exists , get onto the regulator immediately and provide them with the proof

, I can almost guarantee the OP won’t be able to provide this document….but I’d be glad to apologise if the document is provided and shows what’s alleged , more importantly the regulator would be able to take serious action for this illegal action.

Re: EE Contract

garybs29 — Wed, 19 Nov 2025 18:26:35 GMT

When was your BT contract due to actually finish? I'm thinking it's in 10 months as they'd migrate you on the same contract length

Re: EE Contract

Kimberlin — Thu, 20 Nov 2025 18:53:38 GMT

@steve56uk

Comes across as a bit preachy I guess, but yours appears to be a classic example of taking your eye off the ball and taking too little interest in what service you're getting and how much you're paying until the point you realise you are in fact paying more than you'd like.

Sadly, it's very much a fact that there are some customers across all the various utilities that simply don't check their bills regularly. We've already seen it on this forum, folks complaining they've been paying for a service they claim they never had such as TV entertainment packages that started off as a 'free trial' for a particular length of time which they then somehow 'forget' to cancel. The next thing 3 years later, they suddenly realise they've been paying for something they never had and it's not their fault when actually, it totally is because they (the customer) didn't cancel it. Completely down to not taking the time to regularly check bank statements or monthly invoices.

The point in your case appears to be, BT are not just going to migrate your broadband to another provider without some interaction from you. Whether you've misinterpreted something or you've mistakenly responded and indicated that you're happy to accept the migration, only you actually know. If you're now in a contract with EE and you've got X amount of time left, unless you fancy being hit with early termination charges, it seems you're going to have to suck it up I'm afraid.

Re: EE Contract

zulu17 — Thu, 20 Nov 2025 21:25:47 GMT

@steve56uk Given that neither BT nor EE give their forum moderation teams access to customer accounts these days I recommend that you raise a formal complaint with EE

https://ee.co.uk/help/contact-ee/complaint

As it is EE that your home broadband service (and apparent contract) is with it will be their complaint processes you will need to pursue. If EE commenced a new 2 year minimum term broadband contract rather than accepted a migration of an existing BT broadband contract retaining the prexisting minimum term , they should be able to provide sufficient evidence of the new contract offer and terms being communicate to you.

Potentially you have a few areas that could be the basis of complaint/ 1. If you feel you were misled into agreeing a move to EE -as I believe the status quo of continuing with BT broadband should have been an option , 2 If the terms of the move were not clearly advised and any new contract not clearly communicated.

Re: EE Contract

garybs29 — Fri, 21 Nov 2025 08:19:20 GMT

They clearly haven't started a new 24 month contract given only 10 months left & i love how the stock response is complain!

Again i suspect 10 months was the BT conrract end date & not now like the OP thought

Re: EE Contract

zulu17 — Fri, 21 Nov 2025 09:15:59 GMT

@garybs29 the advice to utilise the EE complaint process seems quite reasonable here

https://ee.co.uk/content/dam/help/terms-and-conditions/regulatory/ee-complaints-code-of-practice-march-2024.pdf

Noone who has responded here actually has access to the account details.

Re: EE Contract

garybs29 — Fri, 21 Nov 2025 09:31:26 GMT

But why straight to "complain" & not speak to customer services?

To be blunt I believe the OP could be mistaken abkut contract end date being now & not 10 months. From experience an auto migration from BT-EE is on same price & contract length so complaining is a complete overreaction & customer service would be best to advise

Re: EE Contract

gg30340 — Fri, 21 Nov 2025 09:42:42 GMT

@steve56uk

Have you called EE to ask how you became one of their customers?

That should have been your first port of call. They should be able to explain when you became a customer and what instigated the move from BT to EE.

As has been pointed out, you do not sign a contract with an ISP. If you recall you most likely never signed a contract when you first joined BT.

This is normally taken as a given that you want to enter into the contract when you order the product and receive the emails stating the order/contract at which point if you disagree with it you cancel the order.

This is also the case when you migrate from BT to EE.

There should be some information regarding the order etc in your MyBT or MyEE.