This topic

BT is blocking my website

rkeveratt — Thu, 10 Oct 2024 12:14:03 GMT

BT is blocking my website which is an important part of my work, I cannot showcase my upcoming events if BT are blocking my site.

https://rootedarts.org.uk

I've gone through support with the company hosting my site and they said the connection is being terminated by BT.

I have a few friends on BT who have also confirmed they cannot access the site ( it can be accessed when using an ISP hat isn't BT or EE). I have contacted the helpline who just asked me to restart my modem and have emailed BT through their various addresses dedicated to sorting these issues such as safebrowsing@bt.com but I have had no response.

I've put the site the urlvoid and ssltrust and they are coming back with no issues.

Has anyone else had this issue before and know the quickest way to get help?

Any help would be greatly appreciated.

Re: BT is blocking my website

rkeveratt — Thu, 10 Oct 2024 12:52:21 GMT

Also this is what I get when I run and nslookup from my home (EE) internet

C:\WINDOWS>nslookup rootedarts.org.uk
Server: UnKnown
Address: *******[hidden]

*** UnKnown can't find rootedarts.org.uk: Non-existent domain

C:\WINDOWS>ping rootedarts.org.uk
Ping request could not find host rootedarts.org.uk. Please check the name and try again.

This is what I get when I run nslookup from another provider

C:\WINDOWS>nslookup rootedarts.org.uk
Server: ***********[hidden]
Address: ********[hidden]

Non-authoritative answer:
Name: rootedarts.org.uk
Address: 77.72.1.54

C:\WINDOWS>ping rootedarts.org.uk

Pinging rootedarts.org.uk [77.72.1.54] with 32 bytes of data:
Reply from 77.72.1.54: bytes=32 time=11ms TTL=52
Reply from 77.72.1.54: bytes=32 time=12ms TTL=52
Reply from 77.72.1.54: bytes=32 time=11ms TTL=52

Re: BT is blocking my website

naylor2006 — Thu, 10 Oct 2024 13:04:25 GMT

Reminds me of this post....BT DNS Problems - BT Community

Is it a block or just lack of BT DNS updating? Assume its not a new site.

The fix hasnt been confirmed yet but they migrated the domain to CloudFlare in the end, someone also posted over there another BT DNS post which did get resolved.

Re: BT is blocking my website

rkeveratt — Thu, 10 Oct 2024 13:28:04 GMT

Hi naylor, thanks for the response.

Site went live in August, perhaps could be a DNS update issue but would also hope that it would have been added between then and now. Was that someone in the CloudFlare forum? I'll go take a look and possibly make a post.

Ideally just needs escalating to someone from BT with the power to help.

Re: BT is blocking my website

naylor2006 — Thu, 10 Oct 2024 13:29:56 GMT

No, they just updated though, in fact not even sure if it was the Cloudflare migrating that solved it in the end.

Re: BT is blocking my website

rkeveratt — Thu, 10 Oct 2024 13:54:21 GMT

Have just been informed by my partner that this hasn't always been an issue and only started occurring around 10 days ago so wonder if it's been mistakenly added to a blacklist.

Re: BT is blocking my website

naylor2006 — Thu, 10 Oct 2024 13:59:31 GMT

Might want to check out this thread see if it helps:

Help! BT blocking a website i was building! - Page 5 - BT Community

Re: BT is blocking my website

rkeveratt — Thu, 10 Oct 2024 14:18:43 GMT

Thanks does look similar hopefully will get a call back from safer browsing then or perhaps the heroic @Steve_M could have a similar look haha

Re: BT is blocking my website

Steve_M — Thu, 10 Oct 2024 17:51:20 GMT

I'll take a look 🙂

Re: BT is blocking my website

Steve_M — Thu, 10 Oct 2024 18:28:56 GMT

@rkeveratt it looks like your site has been tagged as malicious - we're checkin on why.

Are all your wordpress versions and plugins up to date? Any that you don't recognise?

Steve

Re: BT is blocking my website

naylor2006 — Thu, 10 Oct 2024 18:39:40 GMT

@Steve_M says:
@rkeveratt it looks like your site has been tagged as malicious - we're checkin on why.
Are all your wordpress versions and plugins up to date? Any that you don't recognise?
Steve

Nice one Steve, on the right tracks with this guy now!

Re: BT is blocking my website

Steve_M — Thu, 10 Oct 2024 23:00:28 GMT

They’ve removed it from their block list. 🙂

Steve

Re: BT is blocking my website

dride — Sun, 13 Oct 2024 13:05:44 GMT

Hi Steve,

Apologies for reaching out directly but we're experiencing a similar issue with a new domain kajimcr.com purchased with nameservers set at the backend of last month : the nameservers have been picked up by all DNS servers except for BT brands. We've attempted to escalate the issue through the normal support channels and have also emailed the DNS team inboxes for support, but haven't had any success so far.

I noticed that you've helped resolve similar issues for others in this thread. Could you please assist us in resolving this problem? or point us in the best channel for support? Any help or advice would be greatly appreciated, as we are very much in the dark as to what the issue could be.

Thanks in advance.

Deric

Re: BT is blocking my website

Steve_M — Sun, 13 Oct 2024 13:07:23 GMT

I'll sort it 🙂

Re: BT is blocking my website

dride — Sun, 13 Oct 2024 13:13:35 GMT

Thank you so much for the quick reply and looking into this for us Steve 🙂

Re: BT is blocking my website

dride — Mon, 14 Oct 2024 07:41:46 GMT

Hi Steve,

Once again thanks for looking in to this for us, did you manage to spot anything?

Thanks,

Re: BT is blocking my website

pauldch — Mon, 14 Oct 2024 09:00:05 GMT

Hi Steve_M

BT is blocking access to essexmusicservice.org.uk which means that 100s of children are unable to access their music lessons.

Would it be possible to look at unblocking it?

Thanks,

Paul

Website blocked by BT - false positives now cleared - kindly review!

astronhealth — Mon, 14 Oct 2024 14:00:02 GMT

Hello Security Team,

Our new company website https://astron.health is currently being blocked by BT.

The website did have some security warnings under VirusTotal, but these have now been cleared - https://www.virustotal.com/gui/url/8b10a12e41bb0539ebe95eb0cfa651a1fc99c8db677c579b3c23ff1747e29b4c

Also clear with Norton - https://safeweb.norton.com/report?url=https:%2F%2Fastron.health

And clear with Cloudflare - https://radar.cloudflare.com/scan/fdf4dcb0-e97b-46ab-8b6c-51b9350f01a9/summary

Could you kindly review/reanalyse, and unblock our website please?

Many thanks!

Myuran

Re: BT is blocking my website

Steve_M — Mon, 14 Oct 2024 15:44:45 GMT

These should both be sorted 🙂

Re: BT is blocking my website

astronhealth — Mon, 14 Oct 2024 15:52:35 GMT

Hi, could you kindly also review https://astron.health - being blocked by BT, but has now been cleared by Cloudflare, Norton etc. Many thanks!