https://community.bt.com/t5/BT-com-Community-feedback/Outlook-data-file-missing-for-btconnect-com-email/m-p/2465749#M25200 <P>I used to use a btconnect.com email address for 20 years and I used to access it via Outlook on my PC. When Outlook no longer supported this type of email address I started to use a new Outlook email address and I disconnected the btconnect.com email address from Outlook on my PC. For years I still had visibilty and access to the old emails in my btconnect.com account via Outlook, although no new emails would come into the account via Outlook. I still have access to the btconnect.com email via the web portal and I can still send and receive messages. However I acnnot understand why the original data file containg all my old emails seems to have disappeared from my PC hard drive. Any ideas?</P><P>Thanks</P> Wed, 08 Jul 2026 10:25:54 GMT DutchCloggs 2026-07-08T10:25:54Z https://community.bt.com/t5/BT-com-Community-feedback/Outlook-data-file-missing-for-btconnect-com-email/m-p/2465749#M25200 <P>I used to use a btconnect.com email address for 20 years and I used to access it via Outlook on my PC. When Outlook no longer supported this type of email address I started to use a new Outlook email address and I disconnected the btconnect.com email address from Outlook on my PC. For years I still had visibilty and access to the old emails in my btconnect.com account via Outlook, although no new emails would come into the account via Outlook. I still have access to the btconnect.com email via the web portal and I can still send and receive messages. However I acnnot understand why the original data file containg all my old emails seems to have disappeared from my PC hard drive. Any ideas?</P><P>Thanks</P> Wed, 08 Jul 2026 10:25:54 GMT https://community.bt.com/t5/BT-com-Community-feedback/Outlook-data-file-missing-for-btconnect-com-email/m-p/2465749#M25200 DutchCloggs 2026-07-08T10:25:54Z https://community.bt.com/t5/BT-com-Community-feedback/Outlook-data-file-missing-for-btconnect-com-email/m-p/2465787#M25203 <P>BT Connect is a BT Business email service. You will need to post on the BT Business forum to see if you can get any help from there.</P><P><A href="https://business.forums.bt.com/" target="_blank">Home - BT Business Community</A></P> Wed, 08 Jul 2026 13:44:14 GMT https://community.bt.com/t5/BT-com-Community-feedback/Outlook-data-file-missing-for-btconnect-com-email/m-p/2465787#M25203 gg30340 2026-07-08T13:44:14Z