This topic

Contact

mrmessy — Mon, 20 Jul 2026 14:33:12 GMT

It now seems nigh on impossible to speak to an actual real person at BT to report a fault unless that is of course you are thinking about leaving, then they’ll throw offers galore at you. Try calling the 150, number now all you’ll get is a text then the call is ended. The text will ask you the issue with options to reply to and surprise surprise a bot will either run a test or tell you to go to their web site for online answers where you’ll communicate with another bot.

customer service, non existent

Re: Contact

Katie_J — Tue, 21 Jul 2026 14:58:45 GMT

Hi @mrmessy.

Thanks for coming here.

When calling 150 I would recommend selecting option 2.

This will then take you to the automated menu and you can then select the department you want to speak with.

If no fault is found using the BT website or text service speaking with technical care will be the best option.

Katie