This topic

Unblock email senders

JaneSal — Tue, 27 Jan 2026 15:06:45 GMT

How to I unblock an email address that I have previously blocked? Thank you

Re: Unblock email senders

Debbie_G — Wed, 28 Jan 2026 08:48:10 GMT

Thanks for coming to the community.

To unblock an email address, log in to your BTMail account using a web browser. Click on your username, select Settings, and then choose Mail from the left-hand menu. Scroll down to Blocked senders to view your blocked email addresses. Select the address you’d like to unblock and remove it from the list.

Debbie

Re: Unblock email senders

Bubbles21 — Wed, 05 Aug 2026 12:29:03 GMT

Have gone to settings but cannot see ‘mail ‘

Re: Unblock email senders

Bubbles21 — Wed, 05 Aug 2026 12:41:33 GMT

Have tried your advise. Can get settings by can’t see mail

Re: Unblock email senders

licquorice — Wed, 05 Aug 2026 13:39:02 GMT

Re: Unblock email senders

Bubbles21 — Wed, 05 Aug 2026 14:16:01 GMT

I have screen shots of screens but do nt know how to send to this site

Re: Unblock email senders

gg30340 — Wed, 05 Aug 2026 15:01:09 GMT

Click on the "settings" and it will open a new screen as shown above.

Are you using the email app or a web browser. If it is the app, use a web browser.

As regards your screen shot, click on the camera icon at the top of the message box when you are writing a post on the forum and follow the prompts.