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Smart hub flashing orange constantly.

Gilesy91 — Mon, 01 Apr 2019 18:40:27 GMT

My smart hub has a constantly flashing orange light - I think that means it's attempting to connect, but it never gets there.

My devices can connect to it, but it doesn't connect to the internet. I've tried lots of usual stuff, all the wires are secure, I've unplugged it for a while and plugged in again. I've pressed the factory reset on the hub itself and I've split the SSID, same outcomes.

Any ideas would be very welcome!

Re: Smart hub flashing orange constantly.

Keith_Beddoe — Mon, 01 Apr 2019 18:42:51 GMT

Welcome to this user forum. @Gilesy91

Is there any noise on your phone calls? Dial 17070 and select option 2, there should be no noise between the announcements.

Re: Smart hub flashing orange constantly.

Gilesy91 — Mon, 01 Apr 2019 18:48:04 GMT

@Keith_Beddoe thank you, no noise between the announcements.

Re: Smart hub flashing orange constantly.

Keith_Beddoe — Mon, 01 Apr 2019 18:48:16 GMT

Its also possible your line is crossed with another. If you dial 147017070, you will get an announcement telling you your phone number.

Check this against the phone number shown on your bill, to make sure its the same.

Re: Smart hub flashing orange constantly.

Gilesy91 — Mon, 01 Apr 2019 18:51:30 GMT

@Keith_Beddoe that's an interesting idea, as recently another similar hub has appeared on the list. But, I tried that and it read out the correct number.

Re: Smart hub flashing orange constantly.

Keith_Beddoe — Mon, 01 Apr 2019 18:53:11 GMT

What does your master phone socket look like?

Re: Smart hub flashing orange constantly.

Gilesy91 — Mon, 01 Apr 2019 18:54:25 GMT

Middle on the bottom row

Re: Smart hub flashing orange constantly.

Keith_Beddoe — Mon, 01 Apr 2019 18:59:44 GMT

@Gilesy91 wrote:
Middle on the bottom row

Have you tried with a microfilter in the "real" test socket, which is behind the fiter plate?

Connected like this.

Re: Smart hub flashing orange constantly.

Gilesy91 — Mon, 01 Apr 2019 19:16:39 GMT

I tried that, and it didn't work either.

Re: Smart hub flashing orange constantly.

Keith_Beddoe — Mon, 01 Apr 2019 19:16:42 GMT

The object of the test is to prove whether the filter in the master socket is faulty.

If it still does not work with a microfilter, then either the home hub is faulty, or there is a fault withing the Openreach fibre cabinet.

If that is the case, all you can do is to report it to BT, as a broadband fault. They may initially send you another home hub to try.

If it does work with a microfilter, then it proves that the filter in the master socket faceplate is faulty.

Re: Smart hub flashing orange constantly.

Keith_Beddoe — Mon, 01 Apr 2019 19:21:06 GMT

@Gilesy91 wrote:
I tried that, and it didn't work either.

Then please read the comments on my last post, and they will advise you what to do. A faulty home hub is a possibility as you have already tried a factory reset.

Re: Smart hub flashing orange constantly.

Gilesy91 — Mon, 01 Apr 2019 19:22:22 GMT

Thank you for your time, I appreciate it @Keith_Beddoe

Re: Smart hub flashing orange constantly.

Keith_Beddoe — Mon, 01 Apr 2019 19:25:22 GMT

Please could you update this thread once the problem is resolved, or if you have difficulty getting the issue resolved, as extra help is available if needed.