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Bt Open reach issue with second line

Freddob — Tue, 25 Jan 2022 21:19:29 GMT

Hi,

Bit of a weird situation, problem with Sky really but the underlying issue seems to be with BT openreach.

We have a Virgin connection currently for phone, Internet and TV. A relative living here has their own BT line. We're trying to move from Virgin to Sky. This seems to be impossible.

We ordered the new setup from Sky, that seemed fine. Then they tried to take over the BT line (which again, is not ours) - and we told them and BT not to do that. Now they're (Sky) claiming they cannot install us as BT openreach are telling them we can't have two BT lines to the same address, which is patently rubbish as I've just been looking at a page on the BT website about getting a second line with broadband.

Any advice how to proceed?

Re: Bt Open reach issue with second line

Keith_Beddoe — Tue, 25 Jan 2022 21:24:44 GMT

@Freddob

BT Openreach does not exist, its just Openreach who work for most providers including Sky.

This is a BT Retail Customer forum, and has nothing to do with Openreach.

You need to take up the issue with Sky, or post on their user forum.

Re: Bt Open reach issue with second line

Freddob — Tue, 25 Jan 2022 21:26:38 GMT

I'm in the process of posting over there, thanks!