This topic

Fibre 65

JKpilot — Sun, 13 Feb 2022 20:21:34 GMT

I upgraded from DSL to Fibre 65 a few days ago. It did not go well. Three days later when it finally was up and running, it refused to work with my AC1600 router. In the end I had to use my older DSL 3782 which got me online. I am not sure what is happening here . In the last 24 hours my landline is dead, no dial tone although the internet works. Is it something to do with the new Fibre 65?

JKpilot

Re: Fibre 65

-Richie- — Sun, 13 Feb 2022 20:33:07 GMT

There is no such product as Fibre 65, I'm guessing you have Fibre 2 with speeds estimated at 65mbps ?

Your phone line being dead could also be your upgrade included a migration to Digital Voice, your comfirmation email will verify that if you look at it, if you do have Digital Voice the phone service comes via the Smart Hub 2 BT sent you, not your master socket (NTE)

Re: Fibre 65

licquorice — Sun, 13 Feb 2022 21:08:26 GMT

Did you change the AC1600 from PPPoA (ADSL) to PPPoE (VDSL)?

Re: Fibre 65

JKpilot — Sun, 13 Feb 2022 22:09:02 GMT

No, I don't think I did. It is worth considering. Thank you.

Re: Fibre 65

JKpilot — Sun, 13 Feb 2022 22:20:10 GMT

OK, this is an offer from a competitor company (Talk Talk) outsourced by Open Reach. It has left me puzzled by the absence in details , other than simply stating that I can continue to use my regular router without difficulty. But I intend to try tomorrow the VDSL option on my AC1600, and hope that works. I tried to get help with the phone and so far I have not had any genuine feedback from the company..

Re: Fibre 65

licquorice — Sun, 13 Feb 2022 22:26:33 GMT

So why are you asking for advice on a BT forum?

You need to post on the TT forum for advice on settings applicable to TT.

Re: Fibre 65

JKpilot — Sun, 13 Feb 2022 22:47:36 GMT

I assume BT is owner of all lines and relate to all Broadband issues.

Re: Fibre 65

imjolly — Sun, 13 Feb 2022 22:50:03 GMT

Openreach own the landlines not BT Retail. There is no link from this forum to openreach

Re: Fibre 65

JKpilot — Mon, 14 Feb 2022 08:15:42 GMT

Did you change the AC1600 from PPPoA (ADSL) to PPPoE (VDSL)?

I am not sure how to do this.

Re: Fibre 65

Keith_Beddoe — Mon, 14 Feb 2022 08:20:13 GMT

@JKpilot

Please post on this forum for advice, as the settings are not the same as the BT Broadband settings.

https://community.talktalk.co.uk/t5/custom/page/page-id/ForumIndex

This is a BT Retail Customer Forum for BT Broadband customers.