https://community.bt.com/t5/The-Lounge/problem-with-openreach-returning-to-complete-job/m-p/2241221#M27100 <P>You will need to contact Openreach regarding this issue. The forum is unable to assist as this is primarily for BT Retail / Consumer&nbsp;</P> Sat, 16 Jul 2022 10:36:50 GMT Devon_Dave 2022-07-16T10:36:50Z https://community.bt.com/t5/The-Lounge/problem-with-openreach-returning-to-complete-job/m-p/2240859#M27099 <P>openreach engineer dug small trench to enable fibre optic cable access to property. A few weeks later another engineer fitted cable and said that they would return to concrete over the gap. I waited a couple of weeks before e-mailing openreach whose insurers sent me a form asking me to get a quote for a claim along with photographs an upload of my passport and last bill. I phoned to ask why and he said the engineer was incorrect to say they return to complete the job it is now a property damage claim even though there's no property damage. Is it normal practice for openreach to half finish a job? the engineer was very inexperienced did not know how to connect my phone to the broadband and my smart tv does not connect so in a worse position than when I started.&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Wed, 13 Jul 2022 14:42:58 GMT https://community.bt.com/t5/The-Lounge/problem-with-openreach-returning-to-complete-job/m-p/2240859#M27099 Summer4 2022-07-13T14:42:58Z https://community.bt.com/t5/The-Lounge/problem-with-openreach-returning-to-complete-job/m-p/2241221#M27100 <P>You will need to contact Openreach regarding this issue. The forum is unable to assist as this is primarily for BT Retail / Consumer&nbsp;</P> Sat, 16 Jul 2022 10:36:50 GMT https://community.bt.com/t5/The-Lounge/problem-with-openreach-returning-to-complete-job/m-p/2241221#M27100 Devon_Dave 2022-07-16T10:36:50Z