https://community.bt.com/t5/The-Lounge/Restoring-WhatsApp-backup/m-p/2253513#M27244 <P>I have installed Factory setup to a Galaxy A71 mobile. Before doing so I made backup of WhatsApp chats.&nbsp; Now when I have re-installed WhatsApp to the re-set phone, a message comes to tell be to install the back up for which I need a password.&nbsp; I have forgotten the password. In order to change the password I get a message to go to settings / Chats/ and so on. However I cannot find the usual 3 dots at the top of the WhatsApp screen to get into Settings.&nbsp; How on earth can I proceed.?&nbsp; If I skip this action, to complete the re-installation of WhatsApp, I am told I will lose all access to the back up I thought I had so carefully made. (Stupidy I lost the password and in fact cannot even remember giving one.)</P><P>I am completely lost and any help would be greatly received.</P><P>&nbsp;</P><P>Thank you</P><P>John</P> Sat, 24 Sep 2022 14:40:11 GMT JohnJ2 2022-09-24T14:40:11Z https://community.bt.com/t5/The-Lounge/Restoring-WhatsApp-backup/m-p/2253513#M27244 <P>I have installed Factory setup to a Galaxy A71 mobile. Before doing so I made backup of WhatsApp chats.&nbsp; Now when I have re-installed WhatsApp to the re-set phone, a message comes to tell be to install the back up for which I need a password.&nbsp; I have forgotten the password. In order to change the password I get a message to go to settings / Chats/ and so on. However I cannot find the usual 3 dots at the top of the WhatsApp screen to get into Settings.&nbsp; How on earth can I proceed.?&nbsp; If I skip this action, to complete the re-installation of WhatsApp, I am told I will lose all access to the back up I thought I had so carefully made. (Stupidy I lost the password and in fact cannot even remember giving one.)</P><P>I am completely lost and any help would be greatly received.</P><P>&nbsp;</P><P>Thank you</P><P>John</P> Sat, 24 Sep 2022 14:40:11 GMT https://community.bt.com/t5/The-Lounge/Restoring-WhatsApp-backup/m-p/2253513#M27244 JohnJ2 2022-09-24T14:40:11Z https://community.bt.com/t5/The-Lounge/Restoring-WhatsApp-backup/m-p/2253521#M27245 <P>WhatsApp has nothing to do with BT.&nbsp;</P> <P>I would suggest you look on the WhatsApp Help pages</P> <P><A href="https://faq.whatsapp.com/?locale=en_US" target="_blank">https://faq.whatsapp.com/?locale=en_US</A></P> <P>or seek out a WhatsApp forum on the Internet.</P> Sat, 24 Sep 2022 15:04:46 GMT https://community.bt.com/t5/The-Lounge/Restoring-WhatsApp-backup/m-p/2253521#M27245 gg30340 2022-09-24T15:04:46Z