This topic

FTTP Step 1 recovery plan

Jeremy1234 — Mon, 27 Mar 2023 14:14:14 GMT

I am having Full Fibre installed. The contract is with Vodafone who then pass it to Open Reach.

The surveyor came out and all fine. The builders have laid the required ducting and Open Reach were due today.

No Sign.

Vodafone now tell me

I have checked and update on Openreach portal - This order is subject to the FTTP Step 1 recovery plan as shared with industry. The current lead time for Step 1 completions is 20 days, we are expecting an update on order confirmation in 29/03/2023

What is an FTTP Step 1 recovery plan in plain English please? The guy who visited was happy and the estate has had fibre connected under community fibre ( which we paid for) so overall I am less than impressed.

Thank you!

Re: FTTP Step 1 recovery plan

licquorice — Mon, 27 Mar 2023 14:25:58 GMT

Why are you posting on a BT retail forum about a Vodaphone install? Please post on the Vodaphone forum, it has nothing whatsoever to do with BT.

Re: FTTP Step 1 recovery plan

stevebrass — Mon, 27 Mar 2023 14:26:28 GMT

I don't know what a FTTP Step 1 Recovery plan.

Bear in mind this is a forum for BT retail customers, but somebody may understand this Openreach terminology.

As you say your contract is with Vodafone so it looks as if Vodafone and Openreach have things twisted between them.

Hope things get installed okay.

Re: FTTP Step 1 recovery plan

Jeremy1234 — Mon, 27 Mar 2023 14:27:03 GMT

I am now told ... I have an update from the Openreach helpdesk agent - Apologies for the inconvenience caused as I can check in my system the order control by the chief engineer for the civil work but time is passed no update to the relevant team also i have marked a mail to the relevant team need to be 5 working days for the further update review back on 04.04.2023

The issue being that there are no civil required. It is a new build and the builder has put ducting right upto the BT box as requested. They just need to thread the fibre and connect it !

Re: FTTP Step 1 recovery plan

Jeremy1234 — Mon, 27 Mar 2023 14:28:08 GMT

At Openreach install all of this stuff and Openreach is BT.

Vodafone as just resellers.

Re: FTTP Step 1 recovery plan

licquorice — Mon, 27 Mar 2023 14:28:24 GMT

There is no 'BT box', it is Openreach.

Re: FTTP Step 1 recovery plan

licquorice — Mon, 27 Mar 2023 14:30:25 GMT

@Jeremy1234 wrote:
At Openreach install all of this stuff and Openreach is BT.

Vodafone as just resellers.

NO. Openreach is an entirely separate company to BT retail.

Openreach provide infrastructure to many ISPs, Vodaphone are not a BT reseller.

Re: FTTP Step 1 recovery plan

Jeremy1234 — Mon, 27 Mar 2023 14:32:49 GMT

you seem a bundle of fun,

The Box in the road has BT cast into it.

Anyway thanks all for the warm welcome. I shan't bother you again.

Re: FTTP Step 1 recovery plan

Keith_Beddoe — Mon, 27 Mar 2023 14:37:11 GMT

@Jeremy1234

Try asking here https://forum.vodafone.co.uk/

Someone there should be able to help, maybe one of their forum moderators.

This is what Openreach do https://www.openreach.com/about

Re: FTTP Step 1 recovery plan

stevebrass — Mon, 27 Mar 2023 14:36:30 GMT

Obviously you are frustrated by the progress on your install, but as I said this is a forum largely by BT retail customers for BT retail customers.

Apart from perhaps knowing what a Step 1 recovery plan is, there isn't much else anybody can do.

Contractually you are bound to Vodafone. Only they can try to speed things up for you.

Re: FTTP Step 1 recovery plan

WSH — Mon, 27 Mar 2023 16:02:19 GMT

@Jeremy1234

My apologies for the confusion. The regulars on this forum are usually very helpful and an excellent source of information. Unfortunately, they don’t always explain the situation as thoroughly as they might.

As I understand it, and I’m just a customer same as you, way back in the day BT provided both infrastructure and services. This is why the manhole is marked “BT”. In fact, if you go back far enough, prior to 1982, they were originally the General Post Office and very old manhole covers are still marked “GPO”. Times change however. Ofcom came along and in 2017 BT were forced to split into Openreach – the company responsible for infrastructure and BT – the company responsible for services. Something to do with avoiding monopolies. While they are both still technically “BT Group”, which is where the confusion comes from, OFCOM rules oblige them to trade as completely separate companies. I’m sure someone will correct me on the detail here if necessary.

This forum is BT customers helping each other. Even with the best will in the world, no one here can answer your question because they have no connection with Openreach. From your point of view, even more annoyingly, Openreach will not talk to you directly as you are not their customer, Vodafone is. To find out what is going on your only recourse is to hound Vodafone, who can then ask Openreach or see if anyone on the Vodafone forum have experienced this before. This is why people told you to refer to the Vodafone forum. It was intended to be helpful, not dismissive.