This topic

Complaint email

Mginns — Mon, 26 Jun 2023 14:32:59 GMT

Hi, I have an ongoing complaint about billing and moving a Master Socket. I need to send more information but the “add note” function on the complaint system only allows 1000 characters and my additional is 700 + words. I have tried online with an Agent but they could only advise to send a letter to head office. I need the matter resolving in the next few days. Do BT have an email address I could use? Many thanks Mark

Re: Complaint email

Mginns — Mon, 26 Jun 2023 14:37:02 GMT

I forgot to mention, not that I’m counting but in the past 2 weeks I have spent 304 minutes on calls to BT and still no nearer a resolution!

Re: Complaint email

imjolly — Mon, 26 Jun 2023 14:44:11 GMT

there is no email address

at least it is a free phone number

Re: Complaint email

Mginns — Mon, 26 Jun 2023 14:48:24 GMT

Tried several times for it to be resolved and just going around the proverbial houses. Thought I would add to the complaint by email but that would be too easy.

Re: Complaint email

RobbieMac — Tue, 27 Jun 2023 08:18:45 GMT

Hi @Mginns

Thanks for your post and welcome back!

I am sorry for the problems you've had and the difficulty experienced trying to get your complaint resolved. I appreciate the amount of time you have spent on the phone trying to get this all sorted.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

Re: Complaint email

Mginns — Tue, 27 Jun 2023 12:26:11 GMT

Hi Robbiemac, I have sent you a PM, if you could check as I kept getting an HTML error.

Many thanks Mark