This topic

Raising an ORDI?

sdc — Tue, 04 Jul 2023 13:08:14 GMT

I'm having problems finding the right department/person to speak to regarding raising an ORDI to change the my address details.

Can anyone on here help or advise me please?

Cheers

Marc

Re: Raising an ORDI?

imjolly — Tue, 04 Jul 2023 13:12:40 GMT

are you a BT broadband customer

Re: Raising an ORDI?

sdc — Tue, 04 Jul 2023 13:23:32 GMT

No, for landline only at the moment. Broadband is through EE

Re: Raising an ORDI?

imjolly — Tue, 04 Jul 2023 13:23:23 GMT

an ORDI is to change openreach database. if you are just moving home then you need to advise BT like house move which will change your address

Re: Raising an ORDI?

sdc — Tue, 04 Jul 2023 13:27:56 GMT

We've just moved house but the name of the house that they have on their records is incorrect and the Fibre Team asked me to contact BT to raise the ORDI to make a future fibre installation easier.

Re: Raising an ORDI?

imjolly — Tue, 04 Jul 2023 13:43:33 GMT

if your broadband is with EE then do you not pay for your house phone in the one package to EE. you should contact EE to get your address corrected

Re: Raising an ORDI?

iniltous — Tue, 04 Jul 2023 14:38:07 GMT

EE don’t provide broadband on a line share basis , so if EE are providing your broadband they are also providing the ‘line’ , you have no contractual relationship with BT , therefore the BT Mods on this forum cannot help as you are not a BT customer ,
EE customer service staff have exactly the same access to Openreach to get any errors on the OR address records fixed as BT customer service staff, you seem to know it’s an ORDI ( Openreach Data Integrity ) check that’s needed , EE shouldn’t be telling you to contact BT , they should be arranging this check with OR themselves

Re: Raising an ORDI?

sdc — Tue, 04 Jul 2023 16:33:21 GMT

As I said in my comment, my line is with BT and it was the BT Fibre dept that had asked me to look into this.

My EE broadband is mobile broadband and has nothing to do with the ORDI request.

Re: Raising an ORDI?

iniltous — Tue, 04 Jul 2023 16:45:06 GMT

So you have a working phone only BT line , so it has a phone number , incoming, outgoing calls etc and presumably want to ‘upgrade’ it to broadband and cannot because the address is in some way corrupted or doesn’t match with OR records ?
A BT mod on here may offer to sort this , FYI , mentioning EE broadband when it’s not being delivered by the ‘line’ has caused the confusion, if you have EE mobile it’s in this regard, irrelevant .

Re: Raising an ORDI?

JohnC2 — Tue, 04 Jul 2023 18:06:12 GMT

Hi @sdc, thanks for posting and sorry you're having trouble getting your address corrected. Please would you check your address is correctly listed with Royal Mail at: Postcode Finder - Find an address | Royal Mail Group Ltd

If it's correct there then we'll be able to help you get the record corrected.

Cheers

John

Re: Raising an ORDI?

sdc — Wed, 05 Jul 2023 05:36:31 GMT

Hi John - Unfortunately, that is incorrect as well 😞 The word cottage is missing off both of them.

Re: Raising an ORDI?

DavidM — Wed, 05 Jul 2023 07:19:08 GMT

Hi @sdc and thanks for checking that.

The address needs to be correct on Royal Mail so you'll need to get that sorted before Openreach can update their records.

Cheers

David

Re: Raising an ORDI?

sdc — Wed, 05 Jul 2023 07:45:56 GMT

OK, thanks for your help.