https://community.bt.com/t5/The-Lounge/Cancelling-BT-contract-for-parent-with-Dementia/m-p/2302765#M27988 <P><SPAN>My mother has Dementia and has moved into a care home, we are about to complete the sale of her property, how do I cancel her BT phone line and broadband without incurring charges, I have power of attorney</SPAN></P> Mon, 10 Jul 2023 17:04:16 GMT LindaW2 2023-07-10T17:04:16Z https://community.bt.com/t5/The-Lounge/Cancelling-BT-contract-for-parent-with-Dementia/m-p/2302765#M27988 <P><SPAN>My mother has Dementia and has moved into a care home, we are about to complete the sale of her property, how do I cancel her BT phone line and broadband without incurring charges, I have power of attorney</SPAN></P> Mon, 10 Jul 2023 17:04:16 GMT https://community.bt.com/t5/The-Lounge/Cancelling-BT-contract-for-parent-with-Dementia/m-p/2302765#M27988 LindaW2 2023-07-10T17:04:16Z https://community.bt.com/t5/The-Lounge/Cancelling-BT-contract-for-parent-with-Dementia/m-p/2302771#M27989 <P>I have asked forum mods to help as you have POA. mods will post here</P> Mon, 10 Jul 2023 17:33:33 GMT https://community.bt.com/t5/The-Lounge/Cancelling-BT-contract-for-parent-with-Dementia/m-p/2302771#M27989 imjolly 2023-07-10T17:33:33Z https://community.bt.com/t5/The-Lounge/Cancelling-BT-contract-for-parent-with-Dementia/m-p/2302780#M27990 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/318240">@LindaW2</a></SPAN>, sorry your mum has had to move into care. We'll be happy to help you get the account closed. I sent you a Private Message so you can get in touch with the Mod team for help with this.</P> <P>Thanks</P> <P>John</P> Mon, 10 Jul 2023 18:07:38 GMT https://community.bt.com/t5/The-Lounge/Cancelling-BT-contract-for-parent-with-Dementia/m-p/2302780#M27990 JohnC2 2023-07-10T18:07:38Z