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BT says i am a business address

Anonymous — Thu, 03 Aug 2023 16:25:28 GMT

My home has always been residential. Sky says Openreach/BT says its a business address. They wont connect me to fast fibre. Who to talk to to alter this error????

Re: BT says i am a business address

licquorice — Thu, 03 Aug 2023 16:29:41 GMT

Your current provider, which I assume is Sky. They need to raise it with Openreach.

Nothing to do with BT

Re: BT says i am a business address

Anonymous — Thu, 03 Aug 2023 18:25:56 GMT

Thanks. Its Trooli and they have e mailed openreach 3 times over two weeks and OR nit replied to them. They say they cannot speak and only communicate via e mails

Re: BT says i am a business address

NigelB72 — Thu, 03 Aug 2023 18:39:05 GMT

It's possible that if the property was previously a commercial property and has been converted to domestic, it might need to have it's registration changed with the land registry before Openreach will acknowledge the change of purpose.

Re: BT says i am a business address

Anonymous — Thu, 03 Aug 2023 18:46:51 GMT

Never commercial but good idea!

Re: BT says i am a business address

iniltous — Thu, 03 Aug 2023 20:31:30 GMT

There is no such entity as BT/Openreach, the original post had a straight forward answer, if you want to order service with Sky and Sky state there is an Openreach address problem, that’s between you and Sky and Sky and Openreach , if you were a current BT customer ( and presumably you are not ) then BT could enquire that your address info is correctly matched with the Royal Mail entry , and if it wasn’t matched , get the error sorted , you could then leave BT and join Sky , but if you are not a BT customer, so it’s got nothing to do with BT, then the curve ball , Trooli , what has joining Sky got to do with Trooli, even if you are a current Trooli customer, that doesn’t concern Openreach based providers , it’s irrelevant, Trooli are an Alt Net , they don’t use Openreach , and Sky don’t use Trooli networks.

If Trooli don’t offer other ISPs like Sky wholesale access to their network , then what has a this alternative network/ISP got to do with anything related to Sky or Openreach addressing ? , if it’s a case you are with currently with Trooli , and are leaving them that’s fine , but why are Trooli emailing anyone about your address ?