This topic

xatreon.com

JLR — Sun, 29 Oct 2023 10:04:29 GMT

Something called xatreon.com is interfering with my laptop connecting to websites. A message appears saying "This site can't provide a secure connection. xatreon.com uses an unsupported protocol. ERR_SSL_VERSION_OR_CIPHER_MISMATCH". After a few tries the website connects, but this is happening all the time. Is it a scam?

Re: xatreon.com

Crimliar — Sun, 29 Oct 2023 10:21:44 GMT

You need to look through what you've installed recently and if you've made any transactions online check your bank balance!

The site you've listed "claims" to provide online protection, you connect to them using a VPN and they then scan and filter the content you are looking at. However it all comes across as somewhat dodgy, and it's quite possible that your device has been compromised by a piece of software that persuades people it's going to protect them!

Re: xatreon.com

Stevek1311 — Mon, 30 Oct 2023 09:37:55 GMT

I'm also getting this and it is very annoying. The only non Microsoft software I've installed recently was video/image software from NCH who are a long established and rated as reliable company and Apple iCloud (similar)

Going to do some more tests

Re: xatreon.com

Crimliar — Mon, 30 Oct 2023 10:25:58 GMT

A long-established company with a reputation for hiding bloatware in their installers. If you read the install dialogues you'll spot the extra software being installed!

Re: xatreon.com

Stevek1311 — Mon, 30 Oct 2023 10:27:58 GMT

I'm guessing you mean NCH and not Apple

Will try disinstalling and see how it goes

Re: xatreon.com

radjurgita — Wed, 01 Nov 2023 10:36:28 GMT

Just wanted to find if you managed to sort this issue, please.

Re: xatreon.com

JLR — Wed, 01 Nov 2023 11:11:13 GMT

Hello,

No - had several replies but not managed to solve it. Would just like to find out how to clear it out of my computer. I've run all the security tests, scans, you name it - just can't find anything to get rid of.

JLR

Re: xatreon.com

licquorice — Wed, 01 Nov 2023 11:36:06 GMT

Not entirely sure why you are posting about the problem on a BT retail forum.

You are more likely to get advice from a wider audience on a more general forum.

Re: xatreon.com

licquorice — Wed, 01 Nov 2023 11:43:38 GMT

It sounds more like a browser hijacker. Have you tried a different browser?

Re: xatreon.com

gg30340 — Wed, 01 Nov 2023 16:54:40 GMT

Try running free ADWCleaner from Malwarebytes.

You should also try starting your computer in "Safe mode" and running your antivirus program while in safe mode.

Re: xatreon.com

JLR — Wed, 01 Nov 2023 18:18:51 GMT

Didn't know I was. Anyway, can you help with the problem, or not?

Re: xatreon.com

gg30340 — Wed, 01 Nov 2023 18:25:15 GMT

@JLR wrote:

Didn't know I was. Anyway, can you help with the problem, or not?

Did you read any of the replies!

Re: xatreon.com

licquorice — Wed, 01 Nov 2023 18:28:20 GMT

Clearly not

Re: xatreon.com

JLR — Wed, 01 Nov 2023 18:33:46 GMT

I apologise most sincerely for my ignorance. I would be very grateful for any positive input regarding this matter. I hoped for helpful guidance in this forum, and I'm sorry to be such a nuisance.

Re: xatreon.com

gg30340 — Wed, 01 Nov 2023 18:35:44 GMT

While it is not a BT matter you have already been given helpful advice in this thread if you care to follow it.

Re: xatreon.com

licquorice — Wed, 01 Nov 2023 18:40:27 GMT

You have been given at least 4 pieces of advice which you have so far ignored.

Re: xatreon.com

JLR — Wed, 01 Nov 2023 18:41:23 GMT

Ouch! I withdraw, embarrassed, chastened, cowed and overawed by your massive powers. Reveal yourselves, supreme beings, that I may bow before you...

Re: xatreon.com

gg30340 — Wed, 01 Nov 2023 18:42:01 GMT

Goodbye.

Re: xatreon.com

licquorice — Wed, 01 Nov 2023 18:44:28 GMT

Good way to get help.

Re: xatreon.com

Crimliar — Wed, 01 Nov 2023 18:47:15 GMT

Using Windows if you click on the windows "start" icon you can then type "control panel". From there if you select "Programs" you'll be presented with a list of installed programs. You can click on the "Installed On" column header to order by most recently installed. if you are lucky, the program may show in there!