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Porting house number to other business location

RedSquirrel — Mon, 25 Mar 2024 11:31:48 GMT

Hello,

Slightly unusual situation but we are looking to keep our landline number which has become associated with our business since day 1 - Now as the business has grown bigger we need to move this number to another physical location where the business now resides with a Voip supplier (Not BT).

We obviously don't want to lose our broadband service in our household which is related to this number, but we are willing to change it to any landline number issued as a replacement.

Can anyone suggest how we go around this or is there a particular service this is called? We are currently a BT business customer.

I have been informed by the Voip supplier we may need to install a second line to our house then they request to port out the original number from BT - meaning there would be an overlap and no loss of broadband?

Thanks for any help!

Re: Porting house number to other business location

imjolly — Mon, 25 Mar 2024 11:35:21 GMT

as a business customer you need to post here https://business.forums.bt.com/

this is a residential forum

Re: Porting house number to other business location

iniltous — Mon, 25 Mar 2024 16:19:26 GMT

Porting a phone number associated with a broadband service generally ceases the broadband , that unfortunately is the norm , there is ( but seldom used ) an order type that needs to be raised by the gaining VoIP provider not the losing provider, and that is a renumber and port , where the broadband service is maintained by renumbering it , allowing the wanted number to be ported as a single order .

If no break in broadband service is essential, then the solution has already been suggested, that is you get a second, separate, standalone broadband service in and working first , then engage the VoIP provider to request the required number to be moved to them , ceasing the original broadband but the second broadband service remains available, it requires a short period of paying for two services, ….its not ideal , the ordering tools are available for that second service not to be necessary, but it’s the VoIP provider that is responsible for arranging it , not the losing provider and they seem unaware or unwilling to offer that renumber/ port facility …at least the less than ideal method of getting a second service works .

Another possibility, ceased numbers are required to be available for 30 days after cessation to be ported if requested , you could simply ask BT to renumber your existing service , making your original number ceased but available for port for a month after , you then engage your VoIP provider, but this won’t be seamless, and should it go wrong the number become unretrievable , the safe bet is a temporary second broadband service, that becomes the remaining service after number porting has taken place .