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Disappearing Posts

Scoozi — Mon, 30 Sep 2024 19:18:15 GMT

I'm not sure where to post this as there does not seem to be a Help option on the forum. I posted two messages today and both have disappeared. The second one flashed up that it had been "marked as spam" and I was given an option to contact the moderator to report abuse, which I did but so far have not had a response. I don't understand this at all. Can anyone help, please?

Re: Disappearing Posts

Keith_Beddoe — Mon, 30 Sep 2024 19:45:56 GMT

@Scoozi

Was it the one about fibre broadband?

The Khoros spam detection can be a bit over zealous, especially on long posts.

I can see your post in my RSS archive feed, and it is rather long.

I will not reproduce the content in full here, as its likely to be rejected.

Here is part of it.

"Fibre broadband has only recently become available in my area, so I phoned BT to asked questions about the packages on offer via My BT with a view to signing up for one of them. Firstly, I asked why there was a personalised offer of Fibre 1 but not Fibre 2 (there were other packages offered too). I was told that with Fibre 2 my copper cable from the green box would have to be replaced as it was too old. I then asked if that would also be the case for the Fibre 1 option"

If you would like to post again, but keep it short and simple, and it should not get rejected.

Re: Disappearing Posts

Scoozi — Mon, 30 Sep 2024 19:50:00 GMT

Yes, this was the post. I actually posted a similar one again after the first one disappeared, so I'll try again and make it shorter.

Many thanks!

Re: Disappearing Posts

Keith_Beddoe — Mon, 30 Sep 2024 20:17:38 GMT

@Scoozi

Yes I can see both of those posts, but they are no longer on public view.

I think the spam filter uses AI, long posts of often assumed to be auto generated, so keep it simple, even if you have to split it.

You question relates to package prices, so the Bills and Packages board would be the best place to post.

Re: Disappearing Posts

Scoozi — Mon, 30 Sep 2024 20:36:25 GMT

Thanks Keith,

May questions actually relate to fibre broadband installation.