Compensation

JMarsh — Thu, 13 Feb 2025 09:53:07 GMT

I have experienced a rather long and complicated installation of full fibre to my home due to various logistical issues. Over the last 9 months or so I have been frequently assured compensation on completion.

Finally 2 days ago the work was completed successfully. As I had come out of contract during this time I put a call in to negotiate my contract as advised to do. To cut a long story short the result of my conversations with 4 or 5 different advisors it now appears that I have been migrated to EE without my knowledge or consent.

I have confirmed with EE that this is indeed the case ..at a higher charge to! This is a issue that I am in discussion with EE about as I have accepted my fate that I am now going to be with EE whether I wanted to or not.

The main point of my question to the community is that my promised compensation claim will not be met as I will no longer be a BT customer at the time when the 30 days deadline arrives. I understand in theory that they are the same company but am concerned that my BT account will appear to have been closed..through no request of mine I may add.

Any thoughts or advice welcome

Re: Compensation

gg30340 — Thu, 13 Feb 2025 11:45:16 GMT

Normally an account would be given a credit for the compensation due. If you are no longer a customer your bank account or the method you paid by will get the compensation sent to it or at least that is how it should work.

This topic

Compensation

Re: Compensation