This topic

Switching to FTTP

ScarletP — Fri, 02 May 2025 10:47:35 GMT

Devious question for the regulars…Does the one touch switching system work within the same ISP? For example, if I wanted to switch from one package to another within BT would the online one touch system work?

Re: Switching to FTTP

iniltous — Fri, 02 May 2025 11:08:35 GMT

No , that’s not the purpose of OTS , changing your ‘package’ isn’t switching so the system of messaging between providers , which is basically what OTS is , isn’t necessary regrading is entirely ‘in house’ , although potentially if switching to FTTP from FTTC they ‘may’ possibly message Openreach via OTS as that needs Openreach involvement , but I doubt it .

Re: Switching to FTTP

ScarletP — Fri, 02 May 2025 11:32:19 GMT

@iniltous Thanks for that.

That's a shame as I hate dealing with these people over the phone. Might be easier to switch to another provider when I switch to FTTP then. I wonder if anyone has stopped to to think that making it so awkward to change a package within a provider maybe costing them customers altogether?

Re: Switching to FTTP

garybs29 — Fri, 02 May 2025 11:55:54 GMT

What are you talking about? Switching from one service to another with the same provider is even easier, just an upgrade with no credit check etc

Re: Switching to FTTP

ScarletP — Fri, 02 May 2025 12:03:52 GMT

Have you ever tried talking to these wazzocks on the phone and trying to get them to sell you a considerably cheaper package without Halo? I had teeth removed that have been less painful.

Re: Switching to FTTP

imjolly — Fri, 02 May 2025 12:04:49 GMT

@ScarletP

use the retentions team and moving from FTTC to FTTP is easy just make sure you know what BT offers are currently and what other ISPs offer 08007831401

Re: Switching to FTTP

ScarletP — Fri, 02 May 2025 12:21:54 GMT

Thanks for that but I've no desire to sit in a queue for ages. Fact is, the current system makes it easier to change provider.

Re: Switching to FTTP

imjolly — Fri, 02 May 2025 12:30:02 GMT

the choice is your but when I phoned retentions recently to renew/negotiate a new deal I was not in a queue for ages but your choice