This topic

Moved from BT to EE

Geoff_Rogers — Tue, 12 Aug 2025 10:37:51 GMT

MY broadband and phone have been moved from BT to EE on the 23 July 2025

I can find no mention of the Norton virus protect software being still free after the move to EE.

At the moment it is still working on my computer and laptop but it says I’m not signed in.

On the EE website it says Full Works Fibre 67 and included in the plan is EE Cyber Security.

When I click on Manage it takes me to my.norton.com but when there it says no subscription available. Slightly confused and will probably leave things working as they are at present.

Regards

Geoff

Re: Moved from BT to EE

Kodikid — Tue, 12 Aug 2025 11:05:45 GMT

No "free" Norton on EE.

Their equivalent product is called cyber protect and is roughly around £5 a month.

Re: Moved from BT to EE

Geoff_Rogers — Tue, 12 Aug 2025 11:16:37 GMT

What is the EE Cyber Security then, it’s included in my plan and I have not been charged the £5 a month.

Re: Moved from BT to EE

Kodikid — Tue, 12 Aug 2025 12:29:17 GMT

Cyber protect/ security are just another name for Norton.

It's not usually free but available as a paid for add on.

Double check you are getting it free and not a free trial

Re: Moved from BT to EE

Geoff_Rogers — Tue, 12 Aug 2025 12:49:43 GMT

Just one other question as I have found out that I have EE's Cyber Protect Multi, do I have remove my existing BT Norton Security software and install the EE version?

Re: Moved from BT to EE

Kodikid — Tue, 12 Aug 2025 13:20:11 GMT

Sorry don't know that as only ever used BT Norton. Hopefully one of the more knowledgeable forum members can answer that for you.

Re: Moved from BT to EE

gg30340 — Tue, 12 Aug 2025 13:29:29 GMT

As you are now an EE customer you would be far better posting your questions on the EE forum where you may get answers from people with the appropriate knowledge.