This topic

Quarantined Images

Anonymous — Fri, 26 Sep 2025 12:15:13 GMT

Is there really a need for images to apparently need to be approved before being published? When so many queries require the inclusion of screenshots, it's making responding to queries difficult/impossible.

This thread for example was started by someone who's been a member for four years, yet his images are apparently quarantined.

Re: Quarantined Images

jac_95 — Fri, 26 Sep 2025 12:22:49 GMT

Image should now be approved btw.

Re: Quarantined Images

James-B — Fri, 26 Sep 2025 12:26:25 GMT

Hi @Anonymous,

The pre-moderation process for images is there to protect members: it helps prevent accidental uploads of personal information on a public site, and also stops inappropriate content from being published.

Approvals are usually handled pretty quickly by our moderators during working hours, and Community Leaders can also approve images if they’re active outside those times.

If you ever notice that an image hasn’t been approved in a reasonable time, just drop me or one of the mods a message—we can check whether it was rejected or just waiting for approval.

Thanks

James

Re: Quarantined Images

James-B — Fri, 26 Sep 2025 12:27:15 GMT

Beat me to it @jac_95, thanks 🙂

Re: Quarantined Images

Anonymous — Fri, 26 Sep 2025 12:41:28 GMT

@James-B

Thanks.

While I have your attention, is there any chance of getting the "reply" button fixed so that it works as intended? ie it should be a reply to a specific post & indicate such, probably by quoting it. I know this has been raised previously on a number of occasions & isn't a limitation of the Khoros platform, so must be the way it's been configured.

Re: Quarantined Images

James-B — Fri, 26 Sep 2025 13:10:34 GMT

Hi @Anonymous,

I'm not sure there is an out of box feature that would automatically quote the comment you are replying to (there is a button for this in the post editor) but you can make it indicate which user you're responding to.

I'm looking at the backend now to see what I can do.

Thanks

James

Re: Quarantined Images

Anonymous — Fri, 26 Sep 2025 13:22:20 GMT

@James-B

There would be no purpose in having a reply button in every post otherwise? I'm sure I found an example of this on another Khoros platform previously, I'll see if I can find it.

Edit
Ironically, it was the EE forum were it was behaving correctly.

Re: Quarantined Images

James-B — Fri, 26 Sep 2025 13:32:39 GMT

Hey @Anonymous,

The EE community doesn't automatically quote the comment you're replying to, but it does show 'In response to USERNAME' at the top of the reply.

James

Re: Quarantined Images

Anonymous — Fri, 26 Sep 2025 13:37:39 GMT

@James-B

So why can't it do the same here?

Re: Quarantined Images

James-B — Fri, 26 Sep 2025 14:13:11 GMT

Hi @Anonymous,

I've been doing some testing and it isn't working as expected when activated in the admin console. It could be that we are using another feature/customisation that isn't compatible.

I'll continue looking into it.

James

Re: Quarantined Images

Anonymous — Tue, 30 Sep 2025 08:38:07 GMT

@James-B

Any joy?

Returning to images, as of this morning I can't upload any images, either by copy & paste or using the camera icon. Copy & paste simply does nothing & I get this error from the camera icon:

Uploading Screenshot 2025-09-30 090421.png resulting in an error. Try uploading your file again.

I can re-upload saved images in my account, just can't add anything new, by any means.