This topic

Want to say thank you to a BT colleague or guide?

James-B — Tue, 03 Feb 2026 13:31:50 GMT

Our people work hard to support customers every day, and we know how much great service matters.

If a BT guide or colleague has helped you and made a positive difference, we welcome your feedback. Sharing your thanks helps us recognise excellent service and continue delivering the support our customers expect.

Just hit reply below to tell us about your experience.

Remember not to post personal information - if we need anything else, we’ll send you a private message.

I would like to pass on a compliment

Ethan2000 — Sun, 21 Sep 2025 17:20:39 GMT

Dear BT,

I have just got off the phone with one of your fantastic staff members. His name was Patrick and he was helping me with my broadband.

He is very polite, well spoken, and patient. He is a valuable member of your company and so helpful.

He deserves a raise!

I hope this can be passed on to his team leader.

Kind regards,

Ethan

Re: I would like to pass on a compliment

pippincp — Sun, 21 Sep 2025 17:48:20 GMT

I'm sure the mods here will pass on your comments as they have always done.

Nice to hear when things go right which happens more often than peopls think as normally forums are used by people who have problems.

Glad you are sorted and happy.

Re: I would like to pass on a compliment

Chris__S — Mon, 22 Sep 2025 10:22:15 GMT

Hi @Ethan2000

Thank you for getting in touch and sharing your experience.

I'd love to share your feedback with Patrick and his manager.

Did you get a text message asking you to review your experience after your interaction with Patrick?

If you didn't get a text, I can send over a private message and take some more information and make sure that your feedback gets passed on.

Chris S

Re: I would like to pass on a compliment

Ethan2000 — Mon, 22 Sep 2025 12:41:05 GMT

Hi Chris,

Yes I received a text and replied with the same message about Patrick.

I just wasn't sure if this was an automated system where compliments get lost in the void... so I just wanted to make sure he received the praise he deserves.

Ethan

Re: I would like to pass on a compliment

Leanne_T — Mon, 22 Sep 2025 15:44:55 GMT

Thanks for coming back to us @Ethan2000

This is great if you have replied to the text this would go to Patrick and his manager.

Have a great night 🙂

Leanne.

Re: Want to say thank you to a BT colleague or guide?

Kimberlin — Tue, 03 Feb 2026 14:35:15 GMT

I could have sworn I just saw that same message on the EE forum 😉

But you do a great job anyway dividing your time between the two forums, so I'd like to thank you 👍

Re: Want to say thank you to a BT colleague or guide?

James-B — Tue, 03 Feb 2026 15:06:29 GMT

Thanks, @Kimberlin 😊

Compliment

GYgirl — Wed, 01 Apr 2026 19:25:22 GMT

I would like to compliment a very helpful gentlemen from Darlington who assisted me tonight with a query concerning my email. Unfortunately I didn’t catch his name.

He was extremely patient with me and spent a long time helping me with my query.

He was very good at explaining everything to me.

I was very impressed with the service I received. I wish the same could be said for the time I waiting to actually speak to someone!

Re: Compliment

Christopher_G — Thu, 02 Apr 2026 07:36:18 GMT

HI @GYgirl

Welcome to the community.

That's brilliant to hear. Thank you so much for sharing your experience with us. 🙂 I'm glad to hear that the guide you spoke with was able to help you with your email query.

Chris

Re: Compliment

CanardNoir — Sun, 12 Apr 2026 18:33:19 GMT

Payel has just helped me on a web chat.

Unlike so many previous encounters on web chat, Payel actually read and understood what I was saying. He was helpful and didn't assume that I was completely ignorant of how my system works and idiotic into the bargain.

As well as sorting my problem he was able to sort out an issue with the impenetrable website telling me there was an error and I should try again later whenever I tried to update my account profile at BT's request.

He also sorted out a problem with an online network test completing with no information about an error but a message about having an open order. (I had not placed any order.) He did the test from his end and sent me a link to the report page that actually worked after he'd fixed the "open order" nonsense. Well done Payel; an example to others.

Re: Compliment

Leanne_T — Mon, 13 Apr 2026 07:16:45 GMT

Morning @CanardNoir

Thank you for leaving this lovely feedback for Payel.

Really pleased you got everything sorted and I have passed your feedback on!

Leanne.

Restored my faith in BT and EE

kimalexander1972 — Thu, 30 Apr 2026 15:00:37 GMT

Sam, Sales Department, Lancaster - please pass on this name to his manager. He worked with me through a complex enquiry, understanding my concerns, providing me with details, explaining technical details and behaving politely throughout. I took a LONG time today and I am sure his manager is a bit cross, but I woke up this morning ready to leave BT and have, instead, stayed for 24 more months. He completely understood my autistic daughter's needs and was able to do what I needed. Staff like Sam make it worth staying - so I hope you hang on to him as an exemplary employee.

[Mod edit - removed employee's surname]

Re: Restored my faith in BT and EE

Ali_A — Tue, 21 Apr 2026 13:43:13 GMT

Hi @kimalexander1972

Thanks for taking the time to share feedback about the experience with our guide today. I'll make sure this is passed on to their manager. It's great to hear they helped you through a difficult enquiry, which completely turned around how you were feeling, and left you with the knowledge and confident with the end result. Sam and his manager will be delighted to read this.

Thank you!

Ali

How to leave positive feedback

Missc1 — Thu, 30 Apr 2026 14:59:33 GMT

I recently had an ongoing issue with my broadband and had called many times to resolve this but it had all been a waste of time until today.. I contacted via the messaging service for a bill payment issues and had the most incredible advisor. I would like to make sure that he gets the recognition he deserves from his management team.

Kind regards

Samantha

[Mod edit - removed surname]

Re: How to leave positive feedback

Michael_D — Thu, 30 Apr 2026 15:16:10 GMT

Hi @Missc1

Welcome to the community.

I'm glad to hear you have received such brilliant service today, especially after you have had to call on multiple occasions.

I'll pass on your feedback to recognise a great job.

Michael

Re: I would like to pass on a compliment

Carolynmoyns — Fri, 08 May 2026 12:49:04 GMT

I would like to thank Errol from Manchester Call Centre who never left this 76 year old side. He was absolutely brilliant and empathetic.

Why is it so hard to post thanks to BT STAFF

Carolynmoyns — Fri, 08 May 2026 12:56:33 GMT

Recently have experienced excellent on-

I wished to thank Errol from your Manchester Call Centre . He listened, he was empathetic and understood this 76 year olds anxiety . He was wonderful . Carolyn

Re: Want to say thank you to a BT colleague or guide? Certainly do. Thank you Errol

Carolynmoyns — Fri, 08 May 2026 13:13:49 GMT

Thank you Errol from BT Call Centre Manchester. He listened, he was reassuring, he didn’t belittle, he stayed by my 76 year old side and provided a solution. Errol, I owe you a pint.

Carolyn

Re: Why is it so hard to post thanks to BT STAFF

gg30340 — Fri, 08 May 2026 13:24:51 GMT

Your original message is here.

https://community.bt.com/t5/The-Lounge/Want-to-say-thank-you-to-a-BT-colleague-or-guide/m-p/2461434#M30750