https://community.bt.com/t5/The-Lounge/Locked-Email-Abroad/m-p/2473148#M30912 <P>I'm overseas and BT Emial (again, it happens every time I leave Europe) deem my account is compromised (which it isn't or never has been).</P><P>&nbsp;</P><P>To secure my account they want to send a four digit code to my secondary account, which is also a BT one (I set these up twenty years ago, I never thought it would be such an issue)</P><P>&nbsp;</P><P>The problem is, I'm getting this message when trying to get the code (see photo)</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="email.jpg" style="width: 717px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/88070iC078A0EA81E7F693/image-size/large?v=v2&amp;px=999" role="button" title="email.jpg" alt="email.jpg" /></span></P> Fri, 16 Oct 2026 13:46:21 GMT tranmerekev 2026-10-16T13:46:21Z https://community.bt.com/t5/The-Lounge/Locked-Email-Abroad/m-p/2473148#M30912 <P>I'm overseas and BT Emial (again, it happens every time I leave Europe) deem my account is compromised (which it isn't or never has been).</P><P>&nbsp;</P><P>To secure my account they want to send a four digit code to my secondary account, which is also a BT one (I set these up twenty years ago, I never thought it would be such an issue)</P><P>&nbsp;</P><P>The problem is, I'm getting this message when trying to get the code (see photo)</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="email.jpg" style="width: 717px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/88070iC078A0EA81E7F693/image-size/large?v=v2&amp;px=999" role="button" title="email.jpg" alt="email.jpg" /></span></P> Fri, 16 Oct 2026 13:46:21 GMT https://community.bt.com/t5/The-Lounge/Locked-Email-Abroad/m-p/2473148#M30912 tranmerekev 2026-10-16T13:46:21Z https://community.bt.com/t5/The-Lounge/Locked-Email-Abroad/m-p/2473247#M30929 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/256334">@tranmerekev</a></SPAN>,<BR /><BR />Welcome to the BT Community<BR /><BR />Just to clarify with the message you are getting you mean the Get PIN code button being unclickable, or is there an additional error message you are getting?<BR /><BR />It is showing the recovery option as selected to send the PIN to? Have you tried doing it via another browser? And clearing the cookies and cache of your current browser?<BR /><BR />Alex<BR />&nbsp;</P> Sat, 17 Oct 2026 14:45:56 GMT https://community.bt.com/t5/The-Lounge/Locked-Email-Abroad/m-p/2473247#M30929 Alex_H 2026-10-17T14:45:56Z