This topic

Replacement homehub 2 has not solved my locking-up problem

shapeshifter — Sun, 20 Mar 2022 12:04:09 GMT

So for the past couple of months my homehub2 just seems to lock up at random times so that only a restart (and occastionally a hard reset) fixes it.

I say "lock up" cos the router itself looks fine (blue light etc) but is unresponsive. Not only do I lose internet access via wifi AND ethernet, but I can't even get to the router homepage via connecting my laptop via ethernet to the router.

Apart from being annoying, restarting means I get allocated a new IP, and that means I get locked out of my whitelisted work machine.

All round, this is not good, so I requested a new box last week. To be fair to BT, I got it the next day, but after 3 days exactly the same thing has happened again!

I checked the logs, but there is nothing I can discern as an error except that there is no logging between shortly after I went to bed last night until after I reset the box this morning.

Any ideas?

p.s. Tried to speak to someone on the message chat just now, but it's telling me my phone number isn't recognised!

Re: Replacement homehub 2 has not solved my locking-up problem

Keith_Beddoe — Sun, 20 Mar 2022 12:14:04 GMT

@shapeshifter

Lockups are normally be caused by an Ethernet loopback condition. What devices do you have connected to the Ethernet ports on the home hub? Powerline adapters are the most common cause of lockup.

Re: Replacement homehub 2 has not solved my locking-up problem

shapeshifter — Sun, 20 Mar 2022 12:23:37 GMT

I have an 8-port switch going into the homehub. On the other end I have an LG TV, bt tv box (which itself often locks up, tbh), marantz av receiver, sony 4k blu ray player and nvidia shield tv.

I also have an HD drive connected to the homehub, but that's been there a long time, as has most of the above.

Re: Replacement homehub 2 has not solved my locking-up problem

Anonymous — Sun, 20 Mar 2022 12:47:30 GMT

Just a thought but when you changed the Hub did you also change the PSU?

Re: Replacement homehub 2 has not solved my locking-up problem

shapeshifter — Sun, 20 Mar 2022 13:10:45 GMT

yes, I used the new one.

Re: Replacement homehub 2 has not solved my locking-up problem

Carlusha — Sun, 20 Mar 2022 13:16:06 GMT

Also, along the lines of @Anonymous 's just a thought, have you ensured you have left plenty of space around the SH2 as overheating can also be a cause of lock-ups.

Re: Replacement homehub 2 has not solved my locking-up problem

shapeshifter — Sun, 20 Mar 2022 13:22:24 GMT

lots. it's not on the floor by where it connects to the wall. It's on a table. In fact, on top of an empty plant pot on table so it's not even got (much) underneath it. Nowhere near any source of heat either.

Re: Replacement homehub 2 has not solved my locking-up problem

TimCurtis — Sun, 20 Mar 2022 14:00:46 GMT

@shapeshifter

Got any Apple devices or visitors who have?

Re: Replacement homehub 2 has not solved my locking-up problem

shapeshifter — Sun, 20 Mar 2022 14:14:58 GMT

Christ no! Never.

Re: Replacement homehub 2 has not solved my locking-up problem

Keith_Beddoe — Sun, 20 Mar 2022 15:30:08 GMT

I have an 8-port switch going into the home hub

Provided you only have one port from the home hub connected to the 8 port switch, it should be fine. Make sure there are no devices that can access both Ethernet and wireless at the same time, as they can cause a loop. On the LG TV, make sure wireless is turned off if you are using Ethernet.

Re: Replacement homehub 2 has not solved my locking-up problem

shapeshifter — Sun, 20 Mar 2022 16:53:40 GMT

Good suggestion, Keith

I'm pretty sure they're not, but it's worth double-checking.

Re: Replacement homehub 2 has not solved my locking-up problem

Les-Gibson — Sun, 20 Mar 2022 19:15:13 GMT

Have you tried disconnecting the USB hard drive it could be on it's way out

Re: Replacement homehub 2 has not solved my locking-up problem

mwparry — Sun, 20 Mar 2022 21:04:26 GMT

Hi. I have had many BT boxes and sadly they all suffered from locking up. I now have a BT pro box which has bee replaced because locking up so does new one. It is a known issue which does not appear to be one they can resolve or not enough people responding to make it a need to find the problem Malcolm

Re: Replacement homehub 2 has not solved my locking-up problem

Les-Gibson — Sun, 20 Mar 2022 21:09:56 GMT

@mwparrywrote:
Hi. I have had many BT boxes and sadly they all suffered from locking up. I now have a BT pro box which has bee replaced because locking up so does new one. It is a known issue which does not appear to be one they can resolve or not enough people responding to make it a need to find the problem Malcolm

???

That's a TV Box, I thought your problem was with your Smarthub2 Router?

Re: Replacement homehub 2 has not solved my locking-up problem

Anonymous — Sun, 20 Mar 2022 21:30:15 GMT

@Les-Gibson

He isn't the OP. 😉

Re: Replacement homehub 2 has not solved my locking-up problem

Keith_Beddoe — Sun, 20 Mar 2022 21:58:58 GMT

@mwparry

You are posting on the wrong thread, you need to find the one that deals with TV boxes locking up. This is a home hub issue.

Try this thread https://community.bt.com/t5/YouView-from-BT/BT-TV-Pro-box-problems/td-p/2200158

Re: Replacement homehub 2 has not solved my locking-up problem

Les-Gibson — Sun, 20 Mar 2022 22:25:24 GMT

@Anonymouswrote:
@Les-Gibson
He isn't the OP. 😉

😳 👍

Re: Replacement homehub 2 has not solved my locking-up problem

mwparry — Mon, 21 Mar 2022 08:28:49 GMT

Thanks Sorry got confused. I think the words lock up or alike get me going. Sorry for error. Malcolm