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New smart hub 2 to work with FTTP?

silentbazz — Tue, 22 Mar 2022 10:43:10 GMT

A mysterious order for a replacement smart hub 2 appeared on my account at 6:30 this morning.

Worried my account had been compromised I contacted BT.

Long story short they said they're sending me an updated smart hub 2 to work with FTTP. However my existing home hub 2 is working flawlessly with my FTTP connection?

I think there's a glitch and they think I have recently moved to FTTP from ADSL as if the smart hub 2 was getting a hardware upgrade surely I'd have heard about this?

I received no email or communication before this order was created that my smart hub 2 was being replaced?

Is this just an error at their end do you think?

Re: New smart hub 2 to work with FTTP?

Pedro19 — Tue, 22 Mar 2022 11:34:25 GMT

I have also received an email for the same. I spoke to BT and they confirmed that they are replacing existing hubs with a new one. The reason I was given is that they are aware some existing hubs may not work with fttp digital voice

Re: New smart hub 2 to work with FTTP?

silentbazz — Tue, 22 Mar 2022 11:41:08 GMT

Ahh.. okay. That's interesting.

Am not using that, have given up with a home phone, so I don't think I'll need to swap it out. Thanks for the reply!