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App has never worked for speed testing

Ed_C — Mon, 11 Apr 2022 09:33:39 GMT

I have the FTTP 900mb package, and like most people my speeds are around 300mb on iPhone and even wired directly into the smart hub 2 via my laptop according to external speedtesting.

So I wish to try the BT app and 'Test My Speed' - the test runs fine, but instead of displaying my results I always get the error ""! We're sorry, something went wrong" then "Run the speedtest again - we're sorry , we are still having trouble testing your internet speed."

This has been the case every single time I have tried to do this since install.

Any advice?

Thanks, Ed

Re: App has never worked for speed testing

Mairclam — Fri, 18 Nov 2022 09:08:58 GMT

I’ve come here to see if I can find this out too. It’s never worked for me either. Just tells me to restart the hub and sends me to the new troubleshooter

Re: App has never worked for speed testing

imjolly — Fri, 18 Nov 2022 09:49:01 GMT

try fast.com

Re: App has never worked for speed testing

Mairclam — Fri, 18 Nov 2022 10:07:04 GMT

Can you submit those results to BT if they are below what you’re guaranteed as part of your contract?