This topic

How do I get a domain removed from BT DNS blacklist?

mk-ten — Thu, 21 Apr 2022 10:20:59 GMT

One of our domains is being blacklisted by BT. Currently for BT customers it resolves to 81.130.111.239 rather than the correct IP addresses, which I presume is BT's blackhole IP.

Where do we request for domains to be removed from such blacklists. Also if BT subscribes to some external blacklist providers, it would be really helpful to find out which it is on just in case I need to contact other service providers.

Thanks

Re: How do I get a domain removed from BT DNS blacklist?

NeilO — Thu, 21 Apr 2022 16:21:07 GMT

Hi, @mk-ten welcome to the community and thanks for posting, what's the URL of the domain that's being blocked?

Thanks

Neil

Re: How do I get a domain removed from BT DNS blacklist?

mk-ten — Thu, 21 Apr 2022 17:59:47 GMT

Hi Neil,

All the domains are subdomains of tenconcierge.net. One of the example domains is api.tenconcierge.net.

Thanks

Musaul

Re: How do I get a domain removed from BT DNS blacklist?

NeilO — Thu, 21 Apr 2022 19:09:40 GMT

Hi @mk-ten you can raise this with BT by emailing categorisation@bt.com

I noticed the 403 error appears to be generated by CloudFront have you also raised this with your domain provider?

Thanks

Neil

Re: How do I get a domain removed from BT DNS blacklist?

mk-ten — Thu, 21 Apr 2022 20:00:00 GMT

The 403 is deliberate. Only specific URL paths handle requests within that domain. But if you are getting a 403 rather than the DNS request coming back with the BT internal IP, I guess it's been removed from the BT blacklist. Would you know which blacklist providers BT uses? The only provider that has removed us from the blacklist today was Neustar. It would be good to know if I need to contact other DNS/Blacklist providers.

Regardless, thanks for looking into this for me.

Re: How do I get a domain removed from BT DNS blacklist?

creativelink — Thu, 15 Feb 2024 16:21:12 GMT

Hello,

I'm having the same problem and needs help asap.

I've emailed BT (saferbrowsing@bt.com) twice in the past month with no luck. I'm a web designer and my clients website - no12hotelandbistro.co.uk - is being blocked from BT users when it shouldn't be.

Customers are calling to inform the site is down, so business is being lost.

Is there anything else I can do to sort this out?

Re: How do I get a domain removed from BT DNS blacklist?

licquorice — Thu, 15 Feb 2024 16:31:31 GMT

Hmm, Malwarebytes doesn't like it.

Re: How do I get a domain removed from BT DNS blacklist?

Keith_Beddoe — Thu, 15 Feb 2024 16:39:08 GMT

Neither does virustotal

https://www.virustotal.com/gui/url/0d73eccf8938ca153180d072a6361c7786f578ae5361a08dfc7e62500bec3b03

Re: How do I get a domain removed from BT DNS blacklist?

creativelink — Thu, 15 Feb 2024 16:47:30 GMT

The website was hacked last December. The site has been completely rebuilt from scratch and definitely doesn't contain any malware. Can the results from the malware scanning websites pick up files from that long ago? It just doesn't make sense.

I've duplicated the website and popped it on a temp url and when I search this url - https://lisad149.sg-host.com/ - in virustotal.com there's no malware. So it has to be a domain name thing?

Re: How do I get a domain removed from BT DNS blacklist?

licquorice — Thu, 15 Feb 2024 16:51:30 GMT

Malwarebytes is happy with that too.

Not sure where the problem is but not BT. I'm using Google DNS btw.

Re: How do I get a domain removed from BT DNS blacklist?

NigelB72 — Thu, 15 Feb 2024 19:58:26 GMT

@creativelink this site is also blocked by Sky for containing malware and spyware

Re: How do I get a domain removed from BT DNS blacklist?

gg30340 — Thu, 15 Feb 2024 20:06:38 GMT

I have just checked and Avast and Malwarebytes blocked your original site.

No issues with the second one you posted.

Re: How do I get a domain removed from BT DNS blacklist?

creativelink — Thu, 22 Feb 2024 13:50:38 GMT

This is a total nightmare!

I'm completely stuck on what to do. Have any of you experienced this before? I don't know who to contact now if you believe it's not a BT problem.

I can access the site fine via 5g so I'm thinking the domain isn't completely blacklisted.

Any help or guidance is really appreciated.

Re: How do I get a domain removed from BT DNS blacklist?

jamis0n — Wed, 06 Mar 2024 05:57:36 GMT

@creativelink any luck with this?

Our domain (gamma.app) is having a similar issue. DNS doesn't resolve at all.

➜ ~ dig gamma.app @ns0.bt.net

; <<>> DiG 9.10.6 <<>> gamma.app @ns0.bt.net
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: REFUSED, id: 6677
;; flags: qr rd; QUERY: 1, ANSWER: 0, AUTHORITY: 0, ADDITIONAL: 1
;; WARNING: recursion requested but not available

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 4096
;; QUESTION SECTION:
;gamma.app. IN A

;; Query time: 142 msec
;; SERVER: 217.35.209.188#53(217.35.209.188)
;; WHEN: Tue Mar 05 20:08:12 PST 2024
;; MSG SIZE rcvd: 38