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Sky Q looses BT wifi every day and other devises losing wifi

Babs99 — Fri, 22 Apr 2022 19:03:36 GMT

I have a BT Halo 2 and have occasionally had to reconnect my Sky Q box in the past but for the past couple of weeks it has lost connection every single day , the smart TV has also lost connection several times and my partner and children have complained of their laptops/pcs are increasing dropping connection although I appear not to have that issue even though I am constantly on wifi & vpn as working from home.

I have looked through old posts and can see that I should turn off the smart hub settings but can't find that setting on My Hub Manager - is it because it no longer exists in Hub Manager (the posts were dated 2020)

Or is there something that I still need to do as am getting fed up of the daily password input and seriously thinking of ditching BT!

Re: Sky Q looses BT wifi every day and other devises losing wifi

imjolly — Fri, 22 Apr 2022 19:31:06 GMT

If you are now on new firmware then you cannot see smart setup so check message 94 of this thread

https://community.bt.com/t5/BT-Devices/Issues-post-firmware-upgrade-home-hub-2/td-p/2225699/page/10

Have you tried changing your hub WiFi channels from auto to selected channels using a WiFi analyser. Make sure your hub does not connect to channel 36 as that is used by SKY Q so maybe try 44 or 48

Re: Sky Q looses BT wifi every day and other devises losing wifi

Babs99 — Fri, 22 Apr 2022 19:53:58 GMT

sorry but how can I log in as admin to the hub manager before I click on the link as the link is what takes me to the hub manager ?

Re: Sky Q looses BT wifi every day and other devises losing wifi

imjolly — Fri, 22 Apr 2022 20:02:12 GMT

Can you not log in to hub manager first then open another web page and select link while you are still logged in on other web page