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BT Broadband / Netgear Nighthawk XR1000 Issues

Flip112 — Thu, 28 Apr 2022 07:05:40 GMT

Good morning all. I’m hoping for some advice. I have upgraded to full fibre 500 with BT and have the netgear nighthawk xr1000. It appears to be working in some fashion but the speeds are fluctuating alot. I have plugged the nighthawk directly into the small box fitted to the wall (pic attached) by the installer. Does this box act as a modem or is this what’s causing my problems I have read online that people are suggesting you get a BT OPENREACH HG612 modem and connect this between the box on the wall and the nighthawk router. The dumaOS is also coming up with errors and i am wondering if this will resolve the issues. Any advice welcome. Thanks in advance.

Re: BT Broadband / Netgear Nighthawk XR1000 Issues

licquorice — Thu, 28 Apr 2022 07:54:59 GMT

That 'box' is an Openreach optical modem (ONT) which you just connect your Netgear directly to. The HG612 is a copper modem for VDSL lines and is not required.

Re: BT Broadband / Netgear Nighthawk XR1000 Issues

Flip112 — Thu, 28 Apr 2022 08:02:23 GMT

Thanks for the heads up. So I don’t need anything else between the ont box and the router? Not sure why the dumaOS is showing errors on geo filtering and the speeds fluctuating.

Re: BT Broadband / Netgear Nighthawk XR1000 Issues

licquorice — Thu, 28 Apr 2022 08:15:17 GMT

@Flip112 wrote:

Thanks for the heads up. So I don’t need anything else between the ont box and the router?

Correct

Not sure why the dumaOS is showing errors on geo filtering and the speeds fluctuating.

No idea, I'm afraid

Re: BT Broadband / Netgear Nighthawk XR1000 Issues

Flip112 — Thu, 28 Apr 2022 08:20:09 GMT

Thankyou for taking the time to reply. Much appreciated. I am going to make contact with netgear later today but wanted to check regarding the modem first.

thanks again👍🏻

Re: BT Broadband / Netgear Nighthawk XR1000 Issues

Keith_Beddoe — Thu, 28 Apr 2022 08:35:33 GMT

You will get speed fluctuations as you are sharing your backhaul connection with other users, you do not have your own personal uncontended connection.

Re: BT Broadband / Netgear Nighthawk XR1000 Issues

Flip112 — Thu, 28 Apr 2022 09:01:32 GMT

I understand that some fluctuations are normal but this is going from 90mb/s to 500mb/s then back to 120mb/s then 250mb/s and so on. Seems erratic to me. Thanks