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New Hub2 and disc

Karen10 — Fri, 29 Apr 2022 15:10:37 GMT

We have signed up to Hub2 and disc (halo3) in the hope it will improve broadband around the house - so far it is worse. When using the BT app to check the wifi speed on the hub or the disc they both come back poor even when you are standing right next to them - is that right? - are we doing something wrong - BT help line says the disc should be next to the hub as the hub does not broadcast the wifi the disc does- is that correct? So far very frustrating

Re: New Hub2 and disc

Les-Gibson — Sun, 01 May 2022 03:14:19 GMT

The disc needs to be paired with the SH2 using the MyBT app

Re: New Hub2 and disc

gg30340 — Sun, 01 May 2022 07:50:55 GMT

Have a look at this clip which may help you.

BT Support - How to set up Complete Wi-Fi - YouTube

Re: New Hub2 and disc

VeteranISPUser — Sun, 01 May 2022 07:59:36 GMT

Hi @Karen10 If you are using the Android My BT App then if it is like mine, the WiFi signal strength is broken on 8.29.4.

Same spot:

iPhone 13 Pro - signal strength Strong

Tab S8 Ultra - so bad, asks you to use the troubleshooter