High latency on BT Network

jmiller93 — Sun, 01 May 2022 13:50:34 GMT

Hello,

I've recently noticed that my IPv4 latency is relatively high; IPv6 doesn't seem to be an issue as it's routed differently. I'm connected via ethernet and there aren't any other devices aside from a NAS and some security cameras that don't connect to the wider internet just local.

This is also causing issues when loading webpages some requests are timing out, anything on IPv4 is pretty unstable right now.

Below is a traceroute and a ping of 8.8.8.8 without any VPN and connected via ethernet.

The latency is quite high I should be seeing latency of 10-16ms

Tracing route to dns.google [8.8.8.8] over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms BTBUSINESSHUB [192.168.1.254] 2 9 ms 9 ms 9 ms host81-134-160-1.in-addr.btopenworld.com [81.134.160.1] 3 24 ms 20 ms 22 ms 213.120.163.198 4 10 ms 10 ms 9 ms 213.120.163.248 5 24 ms 22 ms 22 ms 31.55.187.192 6 47 ms 46 ms 47 ms core1-hu0-6-0-6.southbank.ukcore.bt.net [213.121.192.72] 7 34 ms 34 ms 35 ms peer3-et0-1-2.slough.ukcore.bt.net [194.72.16.64] 8 36 ms 39 ms 34 ms 109.159.253.75 9 32 ms 42 ms 38 ms 216.239.62.75 10 18 ms 20 ms 18 ms 142.251.52.151 11 45 ms 45 ms * dns.google [8.8.8.8] 12 * 41 ms * dns.google [8.8.8.8] 13 43 ms 37 ms 41 ms dns.google [8.8.8.8]

I've now done the same to 8.8.8.8 but using their IPv6 address

Tracing route to lhr25s32-in-x03.1e100.net [2a00:1450:4009:81e::2003] over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms 2a00:23a8:9c0:c400:aa6a:bbff:fef9:ded1 2 18 ms 17 ms 17 ms 2a00:23a0:112::7 3 * * * Request timed out. 4 * * * Request timed out. 5 13 ms 10 ms 10 ms 2a00:2302::2:100:1f 6 10 ms 10 ms 10 ms 2a00:2380:3014:8000::3e 7 10 ms 9 ms 10 ms peer7-et4-1-2.telehouse.ukcore.bt.net [2a00:2380:14::b9] 8 * 11 ms * 2a00:2380:2001:7000::23 9 10 ms 10 ms 10 ms 2a00:1450:8166::1 10 * * 11 ms 2001:4860:0:1::54d4 11 11 ms 10 ms 11 ms 2001:4860:0:1::54cd 12 12 ms 10 ms 11 ms lhr25s32-in-x03.1e100.net [2a00:1450:4009:81e::2003] Trace complete.

Pinging 2a00:1450:4009:81e::2003 with 32 bytes of data: Reply from 2a00:1450:4009:81e::2003: time=10ms Reply from 2a00:1450:4009:81e::2003: time=10ms Reply from 2a00:1450:4009:81e::2003: time=10ms Reply from 2a00:1450:4009:81e::2003: time=10ms Reply from 2a00:1450:4009:81e::2003: time=10ms Reply from 2a00:1450:4009:81e::2003: time=10ms Reply from 2a00:1450:4009:81e::2003: time=10ms Reply from 2a00:1450:4009:81e::2003: time=10ms Reply from 2a00:1450:4009:81e::2003: time=10ms Reply from 2a00:1450:4009:81e::2003: time=10ms Reply from 2a00:1450:4009:81e::2003: time=10ms Reply from 2a00:1450:4009:81e::2003: time=10ms Reply from 2a00:1450:4009:81e::2003: time=10ms Reply from 2a00:1450:4009:81e::2003: time=10ms Reply from 2a00:1450:4009:81e::2003: time=10ms Reply from 2a00:1450:4009:81e::2003: time=10ms Reply from 2a00:1450:4009:81e::2003: time=10ms Reply from 2a00:1450:4009:81e::2003: time=10ms Reply from 2a00:1450:4009:81e::2003: time=10ms Reply from 2a00:1450:4009:81e::2003: time=10ms Reply from 2a00:1450:4009:81e::2003: time=10ms Ping statistics for 2a00:1450:4009:81e::2003: Packets: Sent = 21, Received = 21, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 10ms, Maximum = 10ms, Average = 10ms

Speed test below is over IPv6 so the ping is low.

I've also tested this on a VPN (London) and run a ping and the issue isn't noticeable on this and I get 11-18ms ping to 8.8.8.8.

My best guess is something in Southbank/Slough is causing high latency as IPv6 is working fine (Telehouse) I'm wondering if this is an isolated edge case issue to me or if anyone else is experiencing the same issue?

Thanks.

Re: High latency on BT Network

imjolly — Sun, 01 May 2022 15:05:22 GMT

as you are using a business hub are you a BT business user?

Re: High latency on BT Network

jmiller93 — Sun, 01 May 2022 16:14:34 GMT

I'm a business user and I have a business hub possibly posted in the wrong forum?

Re: High latency on BT Network

gg30340 — Sun, 01 May 2022 16:43:23 GMT

This is a BT residential forum.

The BT Business forum is here

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High latency on BT Network

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