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Bizarre BT HUB-Sky Q Box Connection Issue. Help would be appreciated.

zico10 — Wed, 25 May 2022 10:36:44 GMT

I have a Smart Hub 2 which I connect wirelessly throughout the house to PC, Mobile and SKY Q Box.

I noticed a couple of weeks ago when I started working from home a couple of days a week that in the evening Sky Q would be disconnected from the BT Hub and required re-connecting. Had a suspicion this only happened after working at home but it didn't happen on both days. Worked from home again yesterday and same thing happened, disconnected from Sky Q box in the evening and it's a bit of a pain to reconnect although it does so without any issues. So it's definitely working from home that's the issue.

I have a work laptop and to start with I have to connect to my home WI FI. Then I have to click a program (I assume a VPN) to connect to my companies network so I can access all drives etc. This connection can be a bit temperamental and sometimes drops out during the day, but what I can't understand is that the connection on my PC and Mobile are stable it's just SKY Q that disconnects. It never happens when I am not working from home, unless we have a power cut. All very bizarre so any ideas? Many thanks.

Re: Bizarre BT HUB-Sky Q Box Connection Issue. Help would be appreciated.

licquorice — Wed, 25 May 2022 10:39:12 GMT

Make sure the hub isn't using wifi channel 36, manually select another channel rather than using smart wireless.

Re: Bizarre BT HUB-Sky Q Box Connection Issue. Help would be appreciated.

zico10 — Wed, 25 May 2022 10:46:37 GMT

Thank you for such a quick reply. Just checked and under 2.4 GHz it says Smart (Channel 11). Other options are Channels 1,6 or 11. Under 5 GHz is is set to Smart (Channel) 44. Other options are Channels 36, 40, 44 and 48. Security Type is WPA2 and Wireless Mode is Mode 1.

Re: Bizarre BT HUB-Sky Q Box Connection Issue. Help would be appreciated.

imjolly — Wed, 25 May 2022 10:52:09 GMT

the hub is using auto to connect 'smart' you need to turn off smart auto select and then select channel 44 or 48 manually

Re: Bizarre BT HUB-Sky Q Box Connection Issue. Help would be appreciated.

zico10 — Wed, 25 May 2022 11:11:10 GMT

Thank you. Any difference between 44 and 48? Do I also need to change the 2.4 GHz Channel?

Re: Bizarre BT HUB-Sky Q Box Connection Issue. Help would be appreciated.

licquorice — Wed, 25 May 2022 11:17:15 GMT

No and no