This topic

Direct connection to hub doesn't work

Lisab1 — Fri, 08 Apr 2022 16:14:15 GMT

When I connect direct to my hub the speed is woefully slow. I work from home and this means that I can't open certain O365 apps, my emails won't open etc. The same thing happens when I open personal emails or Facebook on my phone. But when I connect to BT WiFi everything is ok. I am more than half a mile from any other house so can't be picking up BTwifi from anywhere but my own hub. It's like there is a block when connecting directly to the hub. Turning it on and off does not make any difference, and it has only been like this for a week. Any help is appreciated.

Re: Direct connection to hub doesn't work

gg30340 — Fri, 08 Apr 2022 18:19:41 GMT

Try a factory reset of the BT Hub by pressing a pin into the recess button on the rear for about 20 seconds. This can often sort out problems.

After it restarts, make sure you turn off "smart setup" on the hub.

See link how to do that.

https://www.bt.com/help/broadband/what-is-smart-setup-on-the-bt-hub--how-can-i-turn-it-on-and-off-

Re: Direct connection to hub doesn't work

Lisab1 — Mon, 23 May 2022 07:11:27 GMT

Thanks for the advice. I've tried this a few times but can't turn off the smart set up, and the issue continues.

Re: Direct connection to hub doesn't work

imjolly — Mon, 23 May 2022 09:02:30 GMT

can you see 'smart setup' as after last firmware update it is no longer visible and appears to be off

If you go to MYBT check web protect is turned off

have you tried change the wifi channels in your hub?

have you tried changing mode in hub settings?

Re: Direct connection to hub doesn't work

Lisab1 — Wed, 08 Jun 2022 18:40:03 GMT

@imjolly @gg30340

Thank you both for your suggestions. I've tried all of them, but it still doesn't work. I do wonder if there is an issue with my laptop, but the company IT dept says it's ok.

I've used the BT app to test the strength of the WiFi and it says it is excellent.

The smart set up does not appear now.